topic Re: Restarting over and over in Streaming

Restarting over and over

Jayhawk81 — Wed, 30 Mar 2022 21:34:19 GMT

I have installed all the apps on the Chromecast and just go to the apps like Paramount+, Netflix, and Peacock and have logged into each of these apps so I can just watch with the remote. However, when casting these last couple of days the screen goes black to the Google restart every time I am watching a show. I am not casting from a device, I’ve left myself logged into these apps so that isn’t needed. It worked just fine for months and now this happens every time I try to use any of the apps. I’ve uninstalled apps and added them back and logged in. I’ve restarted my router. I have unplugged the Chromecast, and changed the power source to try different options to no avail. Please help.

Re: Restarting over and over

Jayhawk81 — Wed, 30 Mar 2022 21:36:36 GMT

Oh and I should mention it’s a Sony TV with a Chrome cast and Chrome remote. I think it’s the gen 3 bc the box doesn’t say Ultra.

Re: Restarting over and over

JenniferV — Sun, 03 Apr 2022 23:02:29 GMT

Hi Jayhawk81,

Thanks for reaching out and I'm sorry to hear that you are having an issue watching videos on your Chromecast. Let's sort this out.

A few questions:

How long does it take before it stops playing?
Did the video buffer or pixelate before it stopped playing?
Does it also occur when casting from an app or when casting from screen?
Is the video playing problem-free on the mobile phone, when not casting or watching directly on Google TV?
Is this only happening when watching through the three apps you mentioned above?

Try these additional steps:

Clear the data and/or cache of the app that experiences the issue. Here's how: From the Google TV home screen, at the top right, go to the profile picture and select Settings > Apps > Choose the app you're having trouble with > Clear cache > Ok.
Check for device and app updates: From the Google TV home screen, at the top right, go to the profile picture and select Settings > System > About > System update. If a system update is available, install it.
Play other videos and try other apps.
Play videos on a different device.
Reboot your Chromecast with Google TV.
Factory reset your Chromecast with Google TV.

Let me know how it goes.

Thanks,

Jennifer

Re: Restarting over and over

JenniferV — Wed, 06 Apr 2022 23:51:46 GMT

Hi there,

It's me again. How's it going? Did those steps help?

Thanks,

Jennifer

Re: Restarting over and over

Jeran — Fri, 08 Apr 2022 15:21:06 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Restarting over and over

Jayhawk81 — Fri, 08 Apr 2022 16:00:00 GMT

I apologize for due delay in response.

The issue was happening regardless of what app I was in and would happen even on the Home Screen. It was not rebuffing, it was restarting as on going to the black Google screen with the box around the word Google as it reset. This was happening every five minutes or less.

I did a reset of the device, but that did not work because the device was resetting over and over any way. I restarted the wifi, just in case but that wasn’t the issue either. I changed power outlets and power sources. I was and am still using a power strip that is near the TV, I was never using the TV itself to power the USB.

I finally had to reset the Chromecast to factory setting and just download all the apps again and logon to them. I think since this was not a single app problem and it was happening when not even casting, it must have been the device itself. The only thing I do not know is why this happened. I looked in settings to see if the Chromecast had an update that was needed, but I did not see anything. Was there a recent update to the OS for Chromecast?

At any rate, it appears to be working fine right now. However, I do not really want to have to do this again, or worse have to do it every few weeks. So, if there is any information regarding what might have happened and how to avoid it, I would appreciate any insight. Thank you for your time.

Re: Restarting over and over

JenniferV — Tue, 12 Apr 2022 00:16:11 GMT

Hi Jayhawk81,

Thanks for getting back to us and glad to hear that this has been sorted out. There are several factors that may cause this like communication between the Chromecast and the network, the apps or the system are not updated, or it could be an issue with the app itself.

You can give us a shout if something comes up in the future. We'll be more than glad to help. In the meantime, do you have other questions and concerns?

Thanks,

Jennifer

Re: Restarting over and over

Jeran — Fri, 15 Apr 2022 16:13:58 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Restarting over and over

JenniferV — Sun, 17 Apr 2022 16:21:53 GMT

Hi Jayhawk81,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for your help, Jeran.

Regards,

Jennifer