topic Re: ambient mode in Streaming

ambient mode

abellaj — Tue, 07 Sep 2021 00:55:12 GMT

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Original Poster: Liu Resorts

Hello, I'm using translation, sorry.

We bought 400 chromecast devices for our business and completed the setup.

However, we cannot access the ambient mode on many of our devices. When we enter Ambiance mode, a blank screen opens.

And we can't activate guest mode.

In some cases, we can solve the problem by adding it to a different room, but there are devices that are not active even though we have installed it 6 - 7 times.

What can we do in this situation?

Note: We cannot use the devices with the red logo in the attached picture, how can we solve this?

Thanks.

Re: ambient mode

Jeran — Fri, 17 Sep 2021 22:16:57 GMT

Hey there,

I'm really sorry about the late response, thank you for your patience! Are you still having issues with those devices? I'd be happy to help out, I just need to ask some questions about the situation:

Are all of these devices on the same network?
Are all of these devices on the same home on Google Home?
Are you located in a supported country?

I look forward to your response! If you had any questions or concerns for me, please let me know, I'm always happy to help.

Best regards,

Jeran

Re: ambient mode

Jeran — Tue, 21 Sep 2021 16:10:25 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: ambient mode

frances — Wed, 22 Sep 2021 17:25:52 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.