topic Re: Chromecast Not Working - Update Failure in Streaming

Chromecast Not Working - Update Failure

Jessica6 — Tue, 22 Mar 2022 00:07:34 GMT

My chromecast suddenly stopped working about two days ago. It tries to update itself but gets stuck at 0%, then says network error. I've restarted my router (working fine for all other devices), my TV and the chromecast itself. I've tried resetting the Chromecast to factory settings but it still won't work. Even after a factory reset, it tries to update and times out stuck at zero %. It's located right next to the wifi router so the advice "move it closer" doesn't apply here, and the signal has been sufficient to run Chromecast for the last several years (and hasn't changed). Any ideas?

Re: Chromecast Not Working - Update Failure

JenniferV — Tue, 29 Mar 2022 00:35:00 GMT

Hi Jessica6,

Thanks for reaching out. Let's check on this further.

Quick question — what's the LED light status in your Chromecast? Please try the additional steps listed below:

Ensure your TV is powered on.
Ensure the Chromecast is tightly plugged into the HDMI input in your TV.
Ensure the Chromecast is tightly connected to the power supply and the power supply is plugged into the wall outlet.

Note: If the download is stuck at a certain % for a long time, there might be something wrong in your router settings. There is known issue with certain router configurations that can cause slow downloads. Learn more about these routers.

Keep me posted.

Thanks,

Jennifer

Re: Chromecast Not Working - Update Failure

Jeran — Fri, 01 Apr 2022 16:19:41 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast Not Working - Update Failure

Jeran — Mon, 04 Apr 2022 17:19:42 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast Not Working - Update Failure

Jeran — Wed, 06 Apr 2022 16:01:14 GMT

Hey there!

We haven't heard back from Jessica6, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran