topic Re: Cant communicate with chromecast in Streaming

Cant communicate with chromecast

S3attl3 — Sat, 05 Mar 2022 15:56:42 GMT

Hello, I am having issues with chromecast connecting. I performed a (2) factory resets (to address a different issue) but now cannot get chromecast reconnected after factory reset. When i am working through setup, my android phone recognizes the chrome cast, setup begins, I get a 4 digit code, I acknowledge that , it recognizes my wifi (to which it was already connected before the factory reset) and seem to be finishing up.... then the message comes up " connection problem during setup could not communicate with your chromecast

Re: Cant communicate with chromecast

EdwinTheDefiler — Fri, 08 Apr 2022 17:31:27 GMT

I am having the same issue.

Re: Cant communicate with chromecast

Jmike — Tue, 12 Apr 2022 17:07:14 GMT

Another guy with same issue

Re: Cant communicate with chromecast

Jeran — Tue, 03 May 2022 20:26:22 GMT

Hey there S3attl3,

I apologize about the late response, thank you for being patient! Were you able to fix that communication issue? If not, I'd be happy to help out, since I can imagine this is pretty frustrating. Let me just ask you some questions about what's happening:

When did this issue start happening?
What is the firmware version of your Chromecast?
Are you using a 2.4GHz or a 5GHz network band?
If you're using a 5GHz network band, is the channel set to a lower range? (36-48)
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Cant communicate with chromecast

S3attl3 — Wed, 04 May 2022 02:49:41 GMT

I was able to fix it.... after an hour phone call with Google representative.... in the end, the lesson for all is, when performing a factory reset, make sure to hold reset button between 25-45 sec.... any less or more and the factory reset does not work. Silly me thought just pushing and releasing the button would be sufficient.

Re: Cant communicate with chromecast

JenniferV — Wed, 04 May 2022 16:48:41 GMT

Hi folks,

S3attl3, glad to hear that the issue is now resolved. In the meantime, do you still have other questions and concerns?

EdwinTheDefiler and Jmike, how's it going? Do you still need help with this? Feel free to let us know if you do.

Thanks for the help, Jeran.

Regards,

Jennifer

Re: Cant communicate with chromecast

EdwinTheDefiler — Wed, 04 May 2022 16:58:04 GMT

I just saw this, I will try the above fix shortly and let you know.

Re: Cant communicate with chromecast

JenniferV — Wed, 04 May 2022 18:05:14 GMT

Hey EdwinTheDefiler,

Got it — sounds like a plan! I'll wait for your update.

Best,

Jennifer

Re: Cant communicate with chromecast

schneid196 — Wed, 04 May 2022 21:21:11 GMT

Hi Jennifer

I did the factory reset too and having the same non-communication problem. Did the 45 sec reset and all is well. Glad I look this up and joined.

Re: Cant communicate with chromecast

EdwinTheDefiler — Wed, 04 May 2022 21:26:38 GMT

Hi Jennifer,

I did the long reset and was able to connect all my devices. Thanks everyone.

Re: Cant communicate with chromecast

JenniferV — Wed, 04 May 2022 23:01:34 GMT

Hi schneid196 and EdwinTheDefiler,

Perfect! Thanks for keeping me in the loop and happy to hear that everything is up and running now. Do you still have other questions and concerns?

Thanks,

Jennifer

Re: Cant communicate with chromecast

JenniferV — Sun, 08 May 2022 01:00:26 GMT

Hi folks,

It's me again. I don't want to be a nudge but I'd like to check if you still have other concerns. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Cant communicate with chromecast

S3attl3 — Sun, 08 May 2022 17:46:53 GMT

Jennifer, I have no other issues, good to see this post has helped others, thanks for following and helping out yourself. Have a good day.

Re: Cant communicate with chromecast

JenniferV — Mon, 09 May 2022 00:30:57 GMT

Hi S3attl3,

You're welcome! Since you don't have any additional concerns and we haven't received any response from the other users, I'll consider this one as complete and will lock the thread. Feel free to create a new thread should you need help in the future.

Have a good one!

Cheers,

Jennifer