topic Re: Could not communicate to your chromecast in Streaming

Could not communicate to your chromecast

Tienti69 — Tue, 21 Sep 2021 16:31:05 GMT

Hi, I get this message and cannot reconnect my chromecast to my phone. It was connected before, but was accidently deleted. I see the name if the chromecast on my app, see the number on the TV screen, but when I click yes it gives me this message. Tried rebooting the device, the app, the router, nothing helps.

Re: Could not communicate to your chromecast

David_K — Wed, 22 Sep 2021 09:12:21 GMT

Not to worry! Let's try these steps:

Make sure your Chromecast is within 15-20 ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
Turn OFF mobile/cellular data.
Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
Reboot Chromecast by removing the power cable, then reconnect it.
Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
Restart the Google Home app.

Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
Turn Wi-Fi off and on again on your phone or tablet.
Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

Re: Could not communicate to your chromecast

Jeran — Mon, 27 Sep 2021 16:25:07 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: Could not communicate to your chromecast

Jeran — Tue, 28 Sep 2021 16:55:20 GMT

Hey there!

We haven't heard back from Tienti69, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David!

Best regards,

Jeran