topic Re: Chromecast Update Stuck in Streaming

Chromecast Update Stuck

habibridho — Sat, 19 Mar 2022 10:49:43 GMT

Hello,

I have a chromecast that works perfectly fine for 1,5 years and yesterday when I wanted to cast from my iphone, the chromecast is not listed. It turns out that the chromecast is updating but getting stuck at 0%. Here's a couple things I've done.

Reboot the chromecast
Unplug the chromecast and wait for a few minutes
Restart the router
Factory reset the chromecast

After all the above, it is still stuck updating at 0%. Any advice for this issue?

Also, these are some information of my devices.

Chromecast (3rd Gen)
Cast firmware version as shown in Google Home App: 1.56.275994
Router network mode: 802.11 b/g/n
Router frequency bandwidth: 40 MHz

Re: Chromecast Update Stuck

Att93 — Sat, 19 Mar 2022 21:10:46 GMT

We are having the same exact issue !!!!!

Anyone experience this and get passed it ???

Re: Chromecast Update Stuck

TerryC — Sun, 20 Mar 2022 14:38:45 GMT

I am having the same issue!

• Connected to the WiFi from router(2.4 GHz only) didn’t work.

• Connected to the WiFi from hotspot shared by phone didn’t work

Re: Chromecast Update Stuck

habibridho — Wed, 30 Mar 2022 23:57:23 GMT

Hey folks, it seems that my network is the culprit in my case. The update progresses when I use a different network. Here's what I did as suggested by @madebygoogle from twitter.

Have two mobile devices ready (one for hotspot, one for setup)
Factory reset the chromecast
Turn on the hotspot and connect the setup device to it
Start the chromecast setup
Select the hotspot as the Wi-fi network

After the update was successful, I verified if I can cast. Then I changed the chromecast network back to my original Wi-fi network.

Re: Chromecast Update Stuck

JenniferV — Thu, 31 Mar 2022 01:02:42 GMT

Hey everyone,

Thanks for reaching out and I apologize for the delayed response.

habibridho, thanks for keeping us in the loop and glad to hear that this has been sorted out. Also, I appreciate you sharing the steps that helped you to resolve the issue.

Att93 and TerryC, I'm sorry to hear that you're experiencing the same issue. You may try the suggested steps provided by habibridho. Also, please visit this support website article to see some additional troubleshooting steps.

Best,

Jennifer

Re: Chromecast Update Stuck

JenniferV — Sun, 03 Apr 2022 01:04:25 GMT

Hey Att93 and TerryC,

It's me again. How's it going? Still need our help?

Thanks,

Jennifer

Re: Chromecast Update Stuck

TerryC — Tue, 05 Apr 2022 15:46:01 GMT

Hi Jennifer,

My chromecast works fine with different ISP. Do you have any idea about what might cause this phenomenon? I would like to ask the ISP which blocked the update to check the settings.

Re: Chromecast Update Stuck

Jeran — Wed, 06 Apr 2022 16:32:51 GMT

Hey there TerryC,

Here are the settings you'll want to enable/disable on your router to allow the Chromecast to work properly:

Enable: Multicast and Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy

The names of the settings may vary from router to router, however, so you may need to ask your ISP if you cannot find specific settings.

Best regards,

Jeran

Re: Chromecast Update Stuck

TerryC — Thu, 07 Apr 2022 09:09:24 GMT

Hi Jeran,

Thanks for the suggestions!

Re: Chromecast Update Stuck

JenniferV — Sun, 10 Apr 2022 20:19:38 GMT

Hi folks,

I wanted to check back in to see if you still need help with your Chromecast. Feel free to let us know if you do.

Thanks for the help, Jeran.

Regards,

Jennifer

Re: Chromecast Update Stuck

JenniferV — Wed, 13 Apr 2022 20:22:08 GMT

Hi there,

Just checking back in — still need help with this?

Thanks,

Jennifer

Re: Chromecast Update Stuck

TerryC — Thu, 14 Apr 2022 10:27:35 GMT

Hi Jennifer,

No, chromecast works fine. Thanks!

Terry

Re: Chromecast Update Stuck

Jeran — Fri, 15 Apr 2022 17:09:01 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran