topic Re: Disney Plus subtitles suddenty small, can't find a way to change their size in Streaming

Disney Plus subtitles suddenty small, can't find a way to change their size

Julixg — Wed, 02 Feb 2022 09:00:57 GMT

As the title says, the subtitles on Disney Plus are really, really small, a few days ago they were normal size, but now they are unreadable. I don't think the Chromecast, Google Home or Disney+ have a way to configure their size, color, etc.
Things I've already tried (and didn't work)
-Multiple TVs
-Multiple Android Phones
-Re-starting every device and the Router
-Re-starting the Chromecast (And a factory reset)
-Changing the size of the subtitles in the Disney Plus app while not connected to the Chromecast (This didn't affect the chromecast subtitles at all)
-Contacting Disney Plus (Pretty unsuccessful, for starters, they can't tell the difference between Google Chrome the PC browser, a Built-in Chromecast and a Chromecast 2nd Gen)
-(As a workaround solution) Screen sharing my phone through Google Home, but the screen just turns black when you open the D+ app while doing that

There have been more people with this issue in the last couple of days (As you can see in this Reddit post) so my guess is that the problem has been caused by a recent update to either Disney Plus or the Chromecast
Is this the best place to report it? I've already reported it to Disney+ (even tho they didn't even know what I was talking about, they assured me it was reported) I'm also unsure who's "fault" this is

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

Julixg — Wed, 02 Feb 2022 09:08:45 GMT

Here's a picture, this isn't a really big TV and it's far away from the couch, so those subtitles are far too small

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

cutemug18 — Wed, 02 Feb 2022 15:13:13 GMT

I also got same issue, as I remember at the beginning the subtitle is larger and start from around mid of Dec 2021....the subtitle is go smaller that hard to see...but found that this just only happen on Disney+

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

MB3 — Fri, 04 Feb 2022 23:46:51 GMT

I have the exact same problem. Only in the Disney + app, it is really annoying. Tried a bunch of things but cant get it to change.

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

Jlx — Sat, 05 Feb 2022 23:10:17 GMT

I have the same issue, also started recently. Did anyone find a fix for this? On Netflix all is ok

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

Listedvej_DK — Sun, 06 Feb 2022 12:05:58 GMT

Same here. Very annoying...

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

Salvequick — Sun, 06 Feb 2022 16:06:11 GMT

Echo that. Most annoying. 😕

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

MrDobvchenko — Sun, 06 Feb 2022 22:17:51 GMT

Got the same issue here as well, casting from Samsung tablet or phone. Tried changing any settings I can find, still nothing working!

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

lanui — Mon, 07 Feb 2022 06:35:20 GMT

Same here. Casting from an iPhone

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

PietervO — Tue, 08 Feb 2022 00:03:59 GMT

Same here, streaming with IPhone to Chrome Cast.

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

florinus — Wed, 09 Feb 2022 16:58:57 GMT

Pareil pour moi aussi.
Disney + d'un Samsung S9 vers ma télé Sony avec un chrome cast.

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

LXS — Wed, 09 Feb 2022 23:54:03 GMT

Same issues

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

H68 — Thu, 10 Feb 2022 17:29:02 GMT

Same problem. Casting from Ipad or Android to Google Chromecast has the same problem. Subtitles very small. Didn't find any configuration.

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

dimip2 — Thu, 10 Feb 2022 18:12:15 GMT

Add me to the list.

Technical support is ineffective and this has been going on for a full week now. I'm even thinking of cancelling my subscription if this becomes permanent.

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

H68 — Thu, 10 Feb 2022 19:09:55 GMT

Subtitles is not a hidden func. It is something used by most of the users (not en native). Google and/or Disney should be aware...

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

CFGoncalves — Thu, 10 Feb 2022 19:59:30 GMT

Same issue here, casting from Android. Still no solution found - all other apps cast perfectly fine.

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

ErwinT — Thu, 10 Feb 2022 21:25:15 GMT

Same issue here. Adjusted the subs size to large on my phone after this started, but it only changes the subs on my phone, not in Chromecast. The Home app should have an accessibility setting according to some but it doesn't on my phone (Motorola). Given the variety of phones reported here Apple and Android) I think we can conclude that it's not the OS.

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

CFGoncalves — Thu, 10 Feb 2022 21:28:45 GMT

I've spoken with Disney+ support, they have already several reports of this and are looking to correct it. Hopefully it will be resolved soon.

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

GooUserSs — Thu, 10 Feb 2022 21:48:20 GMT

Those are great news, thank you for sharing. Hope they fix it soon, it’s super annoying

Re: Disney Plus subtitles suddenty small, can't find a way to change their size

H68 — Fri, 11 Feb 2022 05:01:45 GMT

Disney documentation : https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=e1f45449db03d4d432f7c28d139619d7

It is written : "Google Chromecast
To customize the subtitle appearance on your Chromecast, follow the settings for the device you are casting from."

Disney asks us to configure the subtitles on the device/operating system we are casting from.
It is not written that it is made by changing the Android settings or it is made by changing the settings of the Google Hom app. It is ambiguous and the documentation of Disney has to be improved.