topic Re: 'reconnect me' with 'TV can't find WI-FI' in Streaming

'reconnect me' with 'TV can't find WI-FI'

mjtomlia — Sun, 17 Apr 2022 07:20:43 GMT

Chromecast plugged in to TV port. Used to work. TV screen shows 'reconnect me' 'TV can't find WI-FI' Google home app does not help. Lower right has code 'H4E7'.

Re: 'reconnect me' with 'TV can't find WI-FI'

David_K — Sun, 17 Apr 2022 10:17:26 GMT

Have you recently changed your Wi-Fi or router or it’s settings? Can you still see your Chromecast in the Google Home app?

Re: 'reconnect me' with 'TV can't find WI-FI'

mjtomlia — Sun, 17 Apr 2022 17:05:04 GMT

Yes

Re: 'reconnect me' with 'TV can't find WI-FI'

David_K — Sun, 17 Apr 2022 19:18:29 GMT

I would first follow these steps to reconnect your Chromecast to Wi-Fi.

If those steps don't work:

Open the Google Home app.
At the top left, tap Add + > Set up device > New device > set up new devices in your home.
Follow the in-app steps.

If neither of those methods solve the issue, you’ll need to factory reset your Chromecast, then set it up again.

Re: 'reconnect me' with 'TV can't find WI-FI'

mjtomlia — Mon, 18 Apr 2022 03:41:12 GMT

I tried to factory reset but I could not find a button on the Chromecast device.

Re: 'reconnect me' with 'TV can't find WI-FI'

David_K — Mon, 18 Apr 2022 14:08:41 GMT

How to find the physical factory reset button on your Chromecast

Re: 'reconnect me' with 'TV can't find WI-FI'

Jeran — Mon, 25 Apr 2022 17:20:24 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: 'reconnect me' with 'TV can't find WI-FI'

mjtomlia — Mon, 25 Apr 2022 19:14:42 GMT

Yes. After factory reset, phone app will not connect.

Re: 'reconnect me' with 'TV can't find WI-FI'

Jeran — Wed, 18 May 2022 20:43:19 GMT

Hey there mjtomlia,

I'm real sorry about the slow response time, but I would encourage you to check out this article and follow the troubleshooting steps listed. If you are still running into any issues, give the steps listed in this article a try.

I look forward to your response! If you have any more questions or concerns, please feel free to let us know.

Best regards,

Jeran

Re: 'reconnect me' with 'TV can't find WI-FI'

Jeran — Mon, 23 May 2022 16:33:56 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: 'reconnect me' with 'TV can't find WI-FI'

Jeran — Thu, 26 May 2022 16:44:29 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: 'reconnect me' with 'TV can't find WI-FI'

Jeran — Fri, 27 May 2022 18:09:48 GMT

Hey there!

We haven't heard back from mjtomlia, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David!

Best regards,
Jeran