topic Re: Chromecast not found in home app in Streaming

Chromecast not found in home app

Steveoswed — Sun, 10 Apr 2022 14:58:29 GMT

Hej. So I have a chromecast I haven’t used in a while and I have different Wi-Fi now so need to reconnect it.
I have done a factory reset.
it comes on my tv with the message to use google home app to set up.
in the bottom left corner of tv screen it says chromecast 4497.
when I search for new device in google home app on my iPhone it says it can’t find any devices.

could the chromecast be broken. The various lights come on, flashing white for example.

any help appreciated.

steve.

Re: Chromecast not found in home app

JenniferV — Tue, 19 Apr 2022 01:21:31 GMT

Hi Steveoswed,

Thanks for reaching out and sorry to hear that you are having an issue connecting your Chromecast to the network. Let's sort this out.

Quick question: What's the distance between the router and the Chromecast device? Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

For additional steps, please visit this support website article and let me know how it goes.

Thanks,

Jennifer

Re: Chromecast not found in home app

Jeran — Fri, 22 Apr 2022 16:50:16 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast not found in home app

Jeran — Mon, 25 Apr 2022 17:32:52 GMT

Hey there!

We haven't heard back from Steveoswed, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran