topic Re: No cast symbol in Streaming

No cast symbol

Rich31 — Tue, 19 Apr 2022 06:12:58 GMT

Until today, I had no trouble casting fr5app to TV. Today , nothing will cast and there is no cast icon on any app. What has changed and how do I get it back??

Re: No cast symbol

JenniferV — Sun, 24 Apr 2022 00:55:48 GMT

Hi Rich31,

Thanks for reaching out. Let's sort this out.

A few questions: Is the Chromecast successfully setup? Is the router within 15 to 20 feet (four to six meters) of the Chromecast device? What apps do you experience the issue with? Are there any recent changes in the Wi-Fi router settings?

Give these steps a try:

Make sure that the customer's casting device, Chromecast, and router are within 15 to 20 feet from each other.
Completely close the app(s) and then reopen.
Check that you have the latest version of the app.
Check if the Chromecast device has the latest firmware installed.
Make sure the OS version of your casting device (Mobile phone or computer) is updated.
Make sure your phone and Chromecast are connected on the same Wi-Fi network.
Uninstall and reinstall the affected apps.
Reboot the router, Chromecast, and casting device (Phone or computer).
Forget and reset the network on your mobile phone.
Disable and enable (toggle) automatic time zone setting and restart the casting device.
Use a different mobile device.
Reset your Chromecast.

Let me know how it goes.

Best,

Jennifer

Re: No cast symbol

JenniferV — Wed, 27 Apr 2022 01:02:26 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: No cast symbol

JenniferV — Thu, 28 Apr 2022 01:11:25 GMT

Hi Rich31,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer