topic Re: Chromecast skips the top line to be cast to my TV in Streaming

Chromecast skips the top line to be cast to my TV

likejudo — Sat, 23 Apr 2022 02:19:08 GMT

I am using Windows 11 and trying to cast a technical video playing on my laptop,

I see the top line of text showing on my laptop browser is cut off on the TV.

I tried lots of things like max the browser, cast desktop vs cast tabs, to no avail.

I don't know how to get it to show. It shows completely on my laptop. My Chromecast is 2nd gen (NC2-6A5)

underlined line is cut off

Re: Chromecast skips the top line to be cast to my TV

David_K — Sun, 24 Apr 2022 10:30:36 GMT

Have you checked the settings on your TV? Try changing the "picture" "overscan" "scaling" or similar settings.

Re: Chromecast skips the top line to be cast to my TV

likejudo — Sun, 24 Apr 2022 16:22:33 GMT

Thanks for your reply.

My TV is TH-42PE7U https://www.bestbuy.com/site/reviews/panasonic-42-720p-flat-panel-plasma-hdtv/8592249

What would I change these settings to?

Re: Chromecast skips the top line to be cast to my TV

David_K — Sun, 24 Apr 2022 16:56:48 GMT

The settings vary by manufacturer. You'll need to try adjusting the picture settings as I described and see if it resolves the issue.

Re: Chromecast skips the top line to be cast to my TV

likejudo — Sun, 24 Apr 2022 21:23:47 GMT

"picture" "overscan" "scaling"

I don't get it. What value should I set these to?

Re: Chromecast skips the top line to be cast to my TV

David_K — Sun, 24 Apr 2022 21:56:53 GMT

I looked up the user manual for your TV. Try these steps:

Press the "menu" button on your remote control.
Use the arrows to select "picture" and press the "ok" button.
Use the arrows to select "picture mode".
Try each of the options in this list by using the left and right arrows.

It looks as though there is also a "zoom adjust" setting you can try changing.

Re: Chromecast skips the top line to be cast to my TV

likejudo — Mon, 25 Apr 2022 12:39:27 GMT

Thank you. I will try it today and let you know.

Re: Chromecast skips the top line to be cast to my TV

likejudo — Mon, 25 Apr 2022 14:00:18 GMT

I tried these settings, changing Picture from +30 to 23 - made no difference.

I even reset the TV completely. no difference.

see below for a photo of this page cast on the TV.

Notice the text on the browser tabs is cut off.

Re: Chromecast skips the top line to be cast to my TV

David_K — Mon, 25 Apr 2022 18:11:01 GMT

In your first photo, there is a "picture mode" set to "standard". Can you try changing that?

Re: Chromecast skips the top line to be cast to my TV

likejudo — Mon, 25 Apr 2022 18:18:06 GMT

The options for Picture Mode are: Vivid, Cinema, Standard, Custom.

I changed it to Custom and set Picture to +17. No improvement. Tried Cinema. Line still missing.

Re: Chromecast skips the top line to be cast to my TV

David_K — Mon, 25 Apr 2022 18:29:04 GMT

I'm assuming this is the only TV you have? If not, does it do the same thing with a different TV?

There isn't a Chromecast setting that controls this. Unfortunately it is your TV over scanning the signal input and often happens when PCs are connected to TVs etc. You could try contacting your TV manufacturer.

Re: Chromecast skips the top line to be cast to my TV

likejudo — Mon, 25 Apr 2022 21:11:47 GMT

It is the only TV I have.

Would resetting Chromecast help, I wonder if I will lose any firmware updates to Chromecast - that were automatically made - if I do so.

I do not see an option to disable overscan in TH42-PE7U

Thank you for your help 🙂

Re: Chromecast skips the top line to be cast to my TV

David_K — Wed, 27 Apr 2022 17:22:41 GMT

You can certainly try that but I don't believe it will resolve the issue unfortunately. Resetting doesn't revert the firmware updates.

Re: Chromecast skips the top line to be cast to my TV

JenniferV — Mon, 02 May 2022 00:59:42 GMT

Hi folks,

Thanks for the help here, davidking. I appreciate it.

likejudo, how's it going? Have you already reached out to your TV manufacturer for additional help?

Thanks,

Jennifer

Re: Chromecast skips the top line to be cast to my TV

likejudo — Mon, 02 May 2022 13:31:49 GMT

@JenniferV wrote:
Hi folks,

Thanks for the help here, davidking. I appreciate it.

likejudo, how's it going? Have you already reached out to your TV manufacturer for additional help?

Thanks,
Jennifer

My TV is out of warranty so cannot contact my TV manufacturer.

Re: Chromecast skips the top line to be cast to my TV

Jeran — Tue, 07 Jun 2022 16:23:44 GMT

Hey there likejudo,

I'm real sorry about the late response on this thread, were you able to resolve this issue? Even if the TV is out of warranty, the manufacturer should be able to assist you with device specific questions.

Best regards,
Jeran

Re: Chromecast skips the top line to be cast to my TV

Jeran — Mon, 13 Jun 2022 21:00:11 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast skips the top line to be cast to my TV

likejudo — Tue, 14 Jun 2022 12:00:40 GMT

@Jeran wrote:
Hey there likejudo,

I'm real sorry about the late response on this thread, were you able to resolve this issue? Even if the TV is out of warranty, the manufacturer should be able to assist you with device specific questions.

Best regards,
Jeran

I don't know if you have ever tried to ask a manufacturer questions on a product that is out of warranty - they will charge a fee (typically $100). In this case, they would have to open a ticket and resolve it - not just provide a simple answer.

Google should investigate issues like this and provide the correct workarounds. Panasonic is not in the business of casting - Chromecast is.

Re: Chromecast skips the top line to be cast to my TV

likejudo — Tue, 14 Jun 2022 12:02:39 GMT

Yes, I need Google to investigate issues like this and provide the correct workarounds. Panasonic is not in the business of casting - Chromecast is. Please also see my reply above.

Re: Chromecast skips the top line to be cast to my TV

Jeran — Tue, 14 Jun 2022 15:52:51 GMT

Hey likejudo,

In this case, we may need to escalate this to a higher tier of support. Would you be able to fill out this form to get that process started? Shortly after, you should receive an email with the next steps.

I look forward to your response, and if you had any other questions, please let us know.

Best regards,

Jeran