topic Re: TV not properly detecting Google Home TV, HDMI-CEC issue? in Streaming

TV not properly detecting Google Home TV, HDMI-CEC issue?

goras — Wed, 06 Apr 2022 18:13:11 GMT

Previously (1-2 weeks ago) when I plugged my Google Home TV to my Samsung UN50RU7100 it correctly detected it as Google-TV and the input HDMI2 changed to Google-TV with a google icon. Now it just says it cannot detect the device connected to HDMI2 but google home tv works if I switch to HDMI2 manually.

Previously when the TV detected it correctly, I was able to use its universal control to control google home tv.

I don't know if this is a TV or Google Home TV issue. I tried resetting both but got the same results.

I checked and the TV is running the same firmware since last year. I don't know if the google home tv updated recently.

Any help will be appreciated.

Thanks!

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

JenniferV — Sun, 10 Apr 2022 21:57:29 GMT

Hi goras,

Thanks for reaching out. To confirm, is the Chromecast plugged in directly to a power outlet? Please try to turn off your TV completely and unplug the Chromecast from the power outlet and HDMI port of your TV then plug it back in after 1 minute. Also, plugging the Chromecast on a different HDMI port in your TV might also help.

Let me know how it goes

Thanks,

Jennifer

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

goras — Wed, 13 Apr 2022 23:34:14 GMT

Thanks, I already tried all that and it didn't work

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

JenniferV — Thu, 14 Apr 2022 01:08:18 GMT

Hi there,

Thanks for getting back to us. If you have a different TV screen, please try to plug the Chromecast there. If the issue still persists, please reset your Chromecast and set it up again. Here's a guide: How to factory reset your Chromecast.

Thanks,

Jennifer

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

JenniferV — Sun, 17 Apr 2022 01:10:54 GMT

Hi goras,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

JenniferV — Mon, 18 Apr 2022 01:47:06 GMT

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

goras — Mon, 18 Apr 2022 10:48:16 GMT

Hi, thanks for replying. I tested a factory reset on the g home tv again with no success. I will try on another tv later

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

goras — Mon, 18 Apr 2022 23:10:29 GMT

I tested with an old tv and it seems hdmi-cec works there. Also on this tv it just does not detect the source as before, but it works. If I press the home button on the g home tv control, it changes the source to hdmi2 automatically (this is done through hdmi cec).

Also I tested on hdmi1 & 3 and got the same results.

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

JenniferV — Tue, 19 Apr 2022 01:23:54 GMT

Hi goras,

Thanks for the update. If it does work on a different TV, please reach out to your TV manufacturer. There might be some settings on your TV that needs to be checked.

Thanks,

Jennifer

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

Jeran — Fri, 22 Apr 2022 18:01:07 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

Jeran — Mon, 25 Apr 2022 18:13:50 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: TV not properly detecting Google Home TV, HDMI-CEC issue?

Jeran — Tue, 26 Apr 2022 18:39:52 GMT

Hey there!

We haven't heard back from goras, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran