topic Re: Subtitles not getting on in Streaming

Subtitles not getting on

abellaj — Fri, 27 Aug 2021 00:18:00 GMT

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Original Poster:Ajay Vij

Subtitles not getting on

Google chromecast

Re: Subtitles not getting on

abellaj — Fri, 27 Aug 2021 00:18:32 GMT

Hey there Ajay,

What app or website are you casting from that you need subtitles for? Subtitles are something that the app/web developer has to add, and the settings for those would be found on their end.

I look forward to your response,

Jeran

(Community Specialist)

Re: Subtitles not getting on

Aj1 — Fri, 10 Sep 2021 19:14:14 GMT

Hey I know basics

Vi movies& tv is captioned app which very much support subtitles.. and if you play same on fire stick , subtitles work but not on chrome

Re: Subtitles not getting on

Jeran — Wed, 15 Sep 2021 16:01:01 GMT

Hey there Aj1,

Welcome to the new Nest community forums! We can take a look into this subtitle issue and see why they aren't playing, let me just ask you a few questions, so I can understand the scenario:

What model of Chromecast do you have?
Have you tried casting from the Vi Movies and TV's application and website?
Are you located in a supported country?

Depending on what kind of Chromecast you have, as well as the file type that Vi uses, could affect the Chromecast's ability to display subtitles. Here is a similar thread from a while ago that explains it in a bit more detail.

Aside from that, if you are also not located in a supported country, the Chromecast may not function 100% as intended since it would be using unfamiliar apps, internet, and software from the TV.

I look forward to your response, and if you had any more questions or concerns, please ask!

Best regards,

Jeran

Re: Subtitles not getting on

Jeran — Mon, 20 Sep 2021 16:41:06 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: Subtitles not getting on

Jeran — Thu, 23 Sep 2021 16:21:39 GMT

Hey there!

We haven't heard back from Ajay, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran