topic Re: Resolution / HDR Switching When In GoogleTV / An App in Streaming

Resolution / HDR Switching When In GoogleTV / An App

gk128 — Tue, 14 Sep 2021 20:20:05 GMT

In an app looking for something to watch or pausing video it seems the resolution is fluctuating from 4K Dolby Vision to 1080p and it's making my 2019 Vizio M Series TV freak out.

It seems fine when video is playing, but using the software sometimes makes the TV do the HDR switch and is causing issues.

I have the Chromecast connected to my soundbar for Atmos. The TV doesn't pass it via ARC. Is there anything I can do for this?

Re: Resolution / HDR Switching When In GoogleTV / An App

GothamNY — Thu, 16 Sep 2021 13:59:55 GMT

Hi gk128, the expected connection is direct to the TV per all user support documents. I would suggest you try that to avoid the problem.

Re: Resolution / HDR Switching When In GoogleTV / An App

Jeran — Mon, 20 Sep 2021 16:31:47 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: Resolution / HDR Switching When In GoogleTV / An App

Jeran — Thu, 23 Sep 2021 17:03:24 GMT

Hey there!

We haven't heard back from gk128, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, GothamNY!

Best regards,

Jeran