topic Re: WiFi connection in Streaming

WiFi connection

C7MGM — Mon, 25 Apr 2022 09:45:25 GMT

Staying at a holiday village and cannot connect my Chromecast to WiFi. My iPhone is connected.

I go through the set up new device process, but message at end is check WiFi connection. I have tried a reset.

Re: WiFi connection

Cathal_S — Mon, 25 Apr 2022 10:03:24 GMT

Hi C7MGM,

A Chromecast is designed to work on secure private home WiFi networks and it can not connect with a 'captive portal' type network that requires a username and password to be entered on a login page.

Some users have successfully used either a travel router or a shared connection from either a mobile device or laptop.

Re: WiFi connection

C7MGM — Thu, 28 Apr 2022 09:35:33 GMT

Thank you Cathal. This is indeed the problem.

Michael

Re: WiFi connection

Jeran — Thu, 28 Apr 2022 15:21:47 GMT

Hey there C7MGM,

I'm glad to hear Cathal was able to identify the problem! Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: WiFi connection

JenniferV — Sun, 01 May 2022 17:59:54 GMT

Hi there,

It's us again. We wanted to check back in to see if you still have other questions and concerns. Feel free to let us know if you do.

Thanks,

Jennifer

Re: WiFi connection

JenniferV — Mon, 02 May 2022 18:07:06 GMT

Hi C7MGM,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Cathal_S and Jeran!

Thanks,

Jennifer