topic Re: Remote control failure in Streaming

Remote control failure

Leonidas63 — Fri, 22 Apr 2022 12:57:49 GMT

The white light on the remote control comes on, I don't know how to restart, greetings

Re: Remote control failure

David_K — Sun, 24 Apr 2022 10:51:34 GMT

If the light is solid, that either means the mic is on or its applying a firmware update. How long has it been white for?

If it's been several hours, try these steps:

Remove the batteries from the remote.
Using your phone or other remote to navigate, go to Settings > Remotes & Accessories.
Select your remote and choose to Forget it.
Choose Pair remote accessory to start a new pairing.
Hold the home button on the remote down and re-insert batteries while holding the button down.
The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.

In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.

Re: Remote control failure

Leonidas63 — Tue, 26 Apr 2022 18:44:30 GMT

Thank you very much for the answer, very useful to activate the remote control again

Re: Remote control failure

David_K — Wed, 27 Apr 2022 17:20:35 GMT

You're most welcome!

Re: Remote control failure

JenniferV — Wed, 27 Apr 2022 23:31:51 GMT

Hi folks,

As always, thanks for the help, davidking!

Leonidas63, it looks like your issue is now resolved. In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

Re: Remote control failure

JenniferV — Sat, 30 Apr 2022 23:52:48 GMT

Hi Leonidas63,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer