topic Problème de son coupure in Streaming

Problème de son coupure

Nico74 — Thu, 05 May 2022 16:02:02 GMT

Bonjour.

Je regarde un film sur Netflix depuis mon téléphone avec la Chromecast 2 . Le son se coupe au bout de 15min. Que faire ??

Re: Problème de son coupure

JenniferV — Tue, 10 May 2022 00:53:17 GMT

Hi Nico74,

Thanks for reaching out. Let's sort this out.

A few questions: When did this issue start? Is the Chromecast plugged into a power outlet? Is this only happening when watching videos from Netflix or across all apps?

Give these steps a try;

Plug the Chromecast into the a power outlet using the provided USB power cable.
Adjust the cables and make sure they’re tightly plugged in.
Plug in the Chromecast into a different HDMI port on your TV.
Plug the Chromecast in a different TV screen (If applicable).
If the issue is only happening when watching from Netflix, please reinstall the app.
Reboot your mobile phone.
Reboot your Chromecast.
Reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Problème de son coupure

Jeran — Fri, 13 May 2022 15:40:16 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Problème de son coupure

Jeran — Mon, 16 May 2022 20:30:14 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Problème de son coupure

Jeran — Tue, 17 May 2022 21:00:05 GMT

Hey there!

We haven't heard back from Nico74, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran