topic Re: YouTube video pausing then crashing. in Streaming

YouTube video pausing then crashing.

BootDude — Fri, 04 Mar 2022 21:26:20 GMT

I have a Chromecast that has the Google TV UI already installed on it. The whole reason I bought it was so that I could replace my satellite TV and have purely streaming services from my TV. For months now everything has worked flawlessly and I have had practically no issues at all and been overly satisfied with my purchase, even recommending it to most.

However, recently a problem has popped up where every time I try to play a YouTube video, the video will play for a few minutes, and then randomly it will pause and after that, the app will close and return to the Chromecast home screen.

Now, at first, I merely saw this as a minor inconvenience and contacted support as soon as I saw a problem. However, I have bounced between three different support personnel, with each of them unable to give me a solution to the problem. I have tried every troubleshooting option the support people have told me and none of them have worked. Overall, I have tried to be very understanding and patient about the situation considering i am a major advocate of Google products as a whole. Furthermore, I must say, I am marginally dissatisfied with the help i have received, especially considering the problem is still not resolved.

Re: YouTube video pausing then crashing.

Jeran — Tue, 03 May 2022 19:48:06 GMT

Hey there BootDude,

I apologize about the late response, thank you for your patience! Were you able to fix that crashing issue? If not, I'd be happy to help out, as I can imagine it makes for a terrible experience. Let me just ask you some questions about what's happening:

When did this issue start happening?
What is the firmware version of your Chromecast?
Have you cleared out the cached YouTube data?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: YouTube video pausing then crashing.

Jeran — Fri, 06 May 2022 20:01:45 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: YouTube video pausing then crashing.

Jeran — Tue, 10 May 2022 15:49:44 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: YouTube video pausing then crashing.

Jeran — Wed, 11 May 2022 16:20:03 GMT

Hey there!

We haven't heard back from BootDude, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran