topic Re: cannot complete activation of Chromecast gen 1 in Streaming

cannot complete activation of Chromecast gen 1

JohnV22 — Sun, 01 May 2022 03:06:48 GMT

I have a couple 1st generation Chromecast. I needed to move to a new network. When I did this earlier this year I had no problem. Now I cannot get them to work. I am using a Pixel 6 for the activation (Google products - right - should be easy?)

1) I did a factory reset by holding the button on the Chromecast until it cycled through red to white light.

2) The blue setup screen is on the TV and says to follow instructions on your phone, tablet, or laptop.

3) I opened Google home on my phone, and tapped the "Setup Chromecast"

4) Told it to add to "Home"

5) "Chromecast found. It needs to be activated before setup."

6) downloaded and opened "Device Utility"

7) Turned off Wifi as instructed.

😎Then it tells me to connect to my Chromecast, I need to connect to my "Chromecast's Hotspsot"

9) Turn wifi back on, find the Chromecast name in the Wifi list

10) The Chromecast is connected, but it "Can't provide Internet."

11) Since it can't provide internet, the phone/device Utility cannot find the phone - so I am stuck.

No password prompt appeared.

I have rest my phone and my router. I am at a complete loss of what to do at this point. Google search has not gotten me any closer to the answer than the steps that I just went through. Any suggestions are welcome!

Thanks

JohnV

Re: cannot complete activation of Chromecast gen 1

jmehnle — Tue, 03 May 2022 03:40:27 GMT

I have the exact same problem using a 1st-gen Chromecast and a Pixel 6. Frustrating.

Re: cannot complete activation of Chromecast gen 1

JohnV22 — Mon, 09 May 2022 03:35:11 GMT

So I found the solution: use anything besides a Pixel. Used my Galaxy S9 and it was activated in less than a couple minutes. Thanks Google. These Pixels are pieces of sh...

Re: cannot complete activation of Chromecast gen 1

Jeran — Wed, 18 May 2022 15:54:53 GMT

Hey there JohnV22,

I know this response is long overdue, but did you have any more questions or need any additional help?

Best regards,
Jeran

Re: cannot complete activation of Chromecast gen 1

JenniferV — Mon, 23 May 2022 16:53:22 GMT

Hey folks,

JohnV22, glad to hear that this has been sorted out and thanks for sharing your resolution in the community — we appreciate it!

jmehnle, how's it going? Were you able to set up your Chromecast (1st gen) using a different device as suggested by JohnV22?

Thanks for the help, Jeran.

Regards,

Jennifer

Re: cannot complete activation of Chromecast gen 1

JenniferV — Tue, 24 May 2022 19:10:16 GMT

Hi jmehnle,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer