topic Re: MLB.TV - Closed Caption in Streaming

MLB.TV - Closed Caption

T_Pin10 — Thu, 28 Apr 2022 18:56:22 GMT

I have a Samsung tv. Every time I cast a game from the MLB.TV game to my television using. Chromecast, the closed caption automatically comes on. Closed caption is turned off in my TV settings as well as in the app. Anyone else experienced this issue?

Re: MLB.TV - Closed Caption

JillG — Thu, 28 Apr 2022 19:21:02 GMT

Hi,

Just tested with a Vizio and Samsung and no issues for me with the CC staying on when casting from phone app.

Delete the MLB app and reinstall it. See if that helps.

Are you using a VPN and casting from Chrome? That also causes issues with MLB.TV.

Jill

Re: MLB.TV - Closed Caption

T_Pin10 — Mon, 02 May 2022 13:44:37 GMT

Thank you for the advice. I will test. I have Xfinity Internet, I wonder if that could have something to do with it?

Re: MLB.TV - Closed Caption

JillG — Mon, 02 May 2022 14:48:24 GMT

Xfinity should be fine. Sometimes people use unsupported situations to receive blackout games. The only reason I mentioned it.⚾

More likely it is the MLBTV app or possibly your TV but if you aren't having constant captions on other apps/shows all things point to that MLB app.

Re: MLB.TV - Closed Caption

Jeran — Wed, 11 May 2022 16:34:12 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: MLB.TV - Closed Caption

JenniferV — Sun, 15 May 2022 00:15:13 GMT

Hi folks,

Thanks for the help here, JillG and Jeran.

T_Pin10, it's us again. We don't want to be a nudge but we'd like to check if you still have other questions and concerns. Feel free to let us know if you do.

Best,

Jennifer

Re: MLB.TV - Closed Caption

JenniferV — Mon, 16 May 2022 00:21:04 GMT

Hi T_Pin10,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer