topic Re: Casting from android to tv in Streaming

Casting from android to tv

JohnSumman — Mon, 11 Apr 2022 13:42:06 GMT

For some reason when I try to connect to my TV, it starts to connect, but then it flashes white and sends back to the home screen. I have tried restarting my phone and the chrome USB but nothing has worked.

Re: Casting from android to tv

Jeran — Wed, 11 May 2022 15:36:33 GMT

Hey there JohnSumman,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know these connection issues can be tricky. Let me just ask you some questions about what's happening:

When did this issue start happening?
What is the firmware version of your Chromecast?
Does this issue occur when plugged into a different TV?
What color is the LED light on the Chromecast when this happens?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Casting from android to tv

JohnSumman — Wed, 11 May 2022 22:52:28 GMT

Middle of march
2. 50 . 1 . 8
I don't know I only have one TV
Blue
Restarting the Google chrome USB, restarting my phone, trying on another phone.

Re: Casting from android to tv

Jeran — Wed, 08 Jun 2022 17:22:28 GMT

Hey there JohnSumman,

I'm sorry about the slow responses here, things are a bit backed up, but the responses will be coming out faster. Do you have the Chromecast's firmware version? That number you provided looks to be the Google Home app version. Also, does this issue occur when casting one app, or all apps? It may help to narrow down the issue to a specific app, or see if the device itself is having issues. What I would also try is casting from Google Chrome on a computer, to see if the problem persists.

I look forward to your response on this!

Best regards,

Jeran

Re: Casting from android to tv

JenniferV — Sun, 12 Jun 2022 23:36:30 GMT

Hi folks,

Thanks for the help here, Jeran.

JohnSumman, how's it going? Did you manage to get your device working? You may also try the additional steps listed below:

Reboot your Wi-Fi router.
Turn off any power or battery saving mode.
Disable and re-enable Automatic date and time and Automatic time zone.
Check for system updates on your mobile device.
Perform a factory reset on your Chromecast.

Thanks,

Jennifer

Re: Casting from android to tv

JenniferV — Tue, 14 Jun 2022 00:51:30 GMT

Hi JohnSumman,

Just checking in to make sure that you've seen our response. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Casting from android to tv

JohnSumman — Tue, 14 Jun 2022 03:18:40 GMT

Hi Jennifer

It's still acting up

Re: Casting from android to tv

Jeran — Tue, 14 Jun 2022 15:37:49 GMT

Hey JohnSumman,

No problem, in this case, it may be easier to reach out to Chromecast Support regarding this issue. Support would have more tools to help you look into this deeper than we on the forum would be able to.

Let me know if you had any other questions, we'd be happy to help where we can.

Best regards,

Jeran

Re: Casting from android to tv

Jeran — Fri, 17 Jun 2022 15:44:35 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Casting from android to tv

JenniferV — Mon, 20 Jun 2022 00:21:04 GMT

Hello JohnSumman,

Just checking in to make sure that you've seen our response. Could you please confirm if you tried the suggested steps above? Also, have you already reached out to our Support team as recommended by Jeran?

Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

Jennifer