topic Re: Issues with my chromecast in Streaming

Issues with my chromecast

Jvega1401 — Wed, 04 May 2022 23:32:33 GMT

Light is blinking white and yellow and tv is black, I don’t know what to do. Please help

Re: Issues with my chromecast

JenniferV — Mon, 09 May 2022 00:51:19 GMT

Hi Jvega1401,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

A few questions: When did the issue start? Is the Chromecast plugged directly into the TV? If not, where is it plugged into? Has the Chromecast ever worked with this TV? Do you have an Audio-video Receiver (AVR) connected to their TV?

Give these steps a try:

Shut down the TV completely (power off and disconnect the power cord from the power outlet).
Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power outlet, unplug it.
Power on the TV and reconnect the power source to the Chromecast device. Don't attach the Chromecast into the TV HDMI port.
Wait 30 seconds and plug the Chromecast device into the HDMI port on the TV.
Change the TV input to the same HDMI input as the Chromecast.
Plug the Chromecast to a different HDMI port on the TV.
Test the Chromecast on another TV screen.
Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Issues with my chromecast

JenniferV — Thu, 12 May 2022 01:03:31 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Issues with my chromecast

Jeran — Fri, 13 May 2022 15:49:43 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran