topic Re: Devices remain while google home deleted in Streaming

Devices remain while google home deleted

roelsr — Mon, 02 May 2022 12:14:09 GMT

Devices remain while google home deleted

Re: Devices remain while google home deleted

David_K — Mon, 02 May 2022 12:25:40 GMT

We're going to need more information to be able to help you. Please can you explain the issue further?

Re: Devices remain while google home deleted

roelsr — Mon, 02 May 2022 12:45:50 GMT

Thanks for your reply,

2 former devices come back every time when I want to start allover again with Google Home. Not assigned to homes or rooms. They remain present. Can I completely startover with Google Home with new setup?

Re: Devices remain while google home deleted

David_K — Mon, 02 May 2022 13:19:12 GMT

Do you recognise those devices? Are they yours? I'm assuming they show up under "local devices" which means they're connected to the same Wi-Fi network as your phone?

Re: Devices remain while google home deleted

roelsr — Mon, 02 May 2022 18:03:52 GMT

Those devices are tv sets as they are generated by installed chromecasts in Google Home

Re: Devices remain while google home deleted

David_K — Mon, 02 May 2022 19:53:34 GMT

So they are your devices correct?

Re: Devices remain while google home deleted

roelsr — Mon, 02 May 2022 20:39:48 GMT

Yes, they are like

TV living, TV bedroom

Re: Devices remain while google home deleted

David_K — Wed, 04 May 2022 19:46:36 GMT

This means they're setup successfully and connected to your Wi-Fi but were setup with a different account than the one associated with that "home" in the app. That's why they show as a "local device" and don't appear in your normal list of devices, assigned to a room. The quickest way to resolve that will be to factory reset them and set them up again with the same account you've used on your other devices that appear normally.

Re: Devices remain while google home deleted

JenniferV — Sun, 08 May 2022 01:09:45 GMT

Hi folks,

Thanks for the help, davidking.

roelsr, how's it going? Still need help?

Thanks,

Jennifer

Re: Devices remain while google home deleted

JenniferV — Wed, 11 May 2022 01:10:38 GMT

Hi roelsr,

I wanted to check back in to see if you still have other questions and concerns. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Devices remain while google home deleted

JenniferV — Thu, 12 May 2022 01:16:17 GMT

Hey there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Devices remain while google home deleted

Jeran — Fri, 13 May 2022 18:32:47 GMT

Hey there!

We haven't heard back from roelsr, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David and Jennifer!

Best regards,
Jeran