topic Re: Mute and power buttons do not work on chromecast remote with Sony STR-DN1080 receiver in Streaming

Mute and power buttons do not work on chromecast remote with Sony STR-DN1080 receiver

Carl1949 — Tue, 10 May 2022 04:02:25 GMT

Mute and power buttons do not work on chromecast remote with Sony STR-DN1080 receiver.

Volume and input can be programmed.

Reset and re-paired no help.

This is a popular model of Sony, so you should be able to program it.

Re: Mute and power buttons do not work on chromecast remote with Sony STR-DN1080 receiver

JenniferV — Sun, 15 May 2022 00:10:30 GMT

Hi Carl1949,

Thanks for reaching out. If you're done resetting your Chromecast Voice Remote, please also perform a reset on your Chromecast dongle and test. Using a different receiver or sound bar if possible might also help.

Note: If it works with a different device, you may reach out to your receiver's or sound bar's manufacturer for additional help. There might be some setting that needs to be configured.

Thanks,

Jennifer

Re: Mute and power buttons do not work on chromecast remote with Sony STR-DN1080 receiver

JenniferV — Wed, 18 May 2022 00:37:25 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Mute and power buttons do not work on chromecast remote with Sony STR-DN1080 receiver

Carl1949 — Wed, 18 May 2022 20:46:43 GMT

Nope. Reset the remote, re-paired the remote, attempted to reset the remote with the Sony. Still same problem. Switched my STR-DN1080 with another Sony receiver STR-ZA2000ES same problem. Both of these are high end receivers. I worked in a Stereo/TV repair shop for 5 years so I believe I understand it is not a receiver problem. The Chromecast device doesn't have the correct codes to talk to Sony receivers. (Power and mute). I would think Google's software engineers could correct this easily if they knew they had this problem. Since it doesn't work with either receiver I think someone should pass this information to them

Re: Mute and power buttons do not work on chromecast remote with Sony STR-DN1080 receiver

JenniferV — Tue, 31 May 2022 23:49:51 GMT

Hi Carl1949,

Sorry for the late response. We appreciate you sharing your thoughts about this.

Please take note that the remote won’t be able to control the volume and power on some device models. You can see the info here. Also, I'd suggest you send feedback about this via Google TV. Here's how. Every bit of feedback and logs on the subject helps a ton.

Thanks,

Jennifer

Re: Mute and power buttons do not work on chromecast remote with Sony STR-DN1080 receiver

Jeran — Mon, 06 Jun 2022 15:59:54 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Mute and power buttons do not work on chromecast remote with Sony STR-DN1080 receiver

Jeran — Thu, 09 Jun 2022 16:09:57 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran