topic Re: Chromecast not connecting in Streaming

Chromecast not connecting

Tushar_B — Thu, 28 Apr 2022 05:18:30 GMT

The android TV displays a message some times

"Can't connect to Wi-Fi"

"Make sure your network name and password are correct"

But the Wi-Fi is working great in mobiles and laptops. However, we complaint with the Wi-Fi provider multiple times (coz they have much simplified complaint managing system unlike your's), they came back after their routine check, stating everything was alright.

We rebooted the Wi-Fi, TV, and the chromecast atleast 30 to 35 times in last few months with no success.

@Anyonewho can help

Re: Chromecast not connecting

Jeran — Tue, 17 May 2022 19:46:51 GMT

Hey there Tushar_B,

I apologize about the late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know networking issues can be tricky. Let me just ask you some questions about what's happening:

When did this issue start happening?
What is the firmware version of the Chromecast?
Have you already followed the steps in this article?
Are all devices connected to the same Wi-Fi network band?
Are you connected to a 2.4GHz band, or a 5GHz band?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast not connecting

Jeran — Fri, 20 May 2022 20:10:02 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast not connecting

Jeran — Mon, 23 May 2022 20:22:57 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast not connecting

Jeran — Tue, 24 May 2022 20:35:25 GMT

Hey there!

We haven't heard back from Tushar_B, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran