topic Chromecast won’t turn on at all in Streaming

Chromecast won’t turn on at all

E_Wildflower — Thu, 19 May 2022 20:01:28 GMT

I just bought a second hand (but advertised as new condition) chromecast that I assume is totally dead, but I want to double check whether I could be doing something wrong before I ask for my money back. I have several chromecasts already in use in the house. To test if this new one worked, I unplugged one of my already working chromecasts from the tv and power supply and plugged in the new one in the same way (so it definitely isn’t the tv input or the power supply that’s causing an issue). The indicator light on the chromecast itself comes on but the tv shows no signal. I sat and waited for a few minutes to make sure that it wasn’t just an issue of it taking a moment to start up, and 5 minutes later, it still wasn’t doing anything. Is there anything else I should try?

Re: Chromecast won’t turn on at all

Byteguy — Thu, 19 May 2022 22:13:24 GMT

It sounds like you've done everything correctly. If you're using the SAME input port on your TV you wouldn't be having the issue where the TV is not looking in the right place for the video signal.

What color is the indicator light (red or white) and is it flashing or not?

Re: Chromecast won’t turn on at all

E_Wildflower — Sat, 21 May 2022 01:58:22 GMT

Thanks for your response. The indicator light is solid white.

Re: Chromecast won’t turn on at all

E_Wildflower — Sun, 22 May 2022 01:20:24 GMT

I also tried factory resetting it and the light didn’t blink to confirm a successful reset either. Based on that, I think there’s definitely a problem that isn’t easily fixed. I went ahead and requested a return authorization for it.

Re: Chromecast won’t turn on at all

JenniferV — Wed, 25 May 2022 22:35:04 GMT

Hi E_Wildflower,

We appreciate your efforts and thanks for keeping us in the loop. Since you already requested for a return of your device, do you still have other questions and concerns?

Thanks for the help, Byteguy.

Regards,

Jennifer

Re: Chromecast won’t turn on at all

E_Wildflower — Thu, 26 May 2022 00:32:34 GMT

I think this has been handled, thanks.

Re: Chromecast won’t turn on at all

JenniferV — Thu, 26 May 2022 00:42:58 GMT

Hey there,

Got it and you're welcome! I'll lock this thread now. Feel free to create a new one should you need help in the future.

Have a good one!

Best,

Jennifer