topic Re: Google Chrome cast in Streaming

Google Chrome cast

fraser304 — Wed, 18 May 2022 00:47:21 GMT

Can you please assist, when watching any shows or any documentaries the shows keep pausing for about 10 seconds .when using the APPS on the TV.

I did remove the chrome cast from the tv and and also the power cable, and to turn off the WIFI modem

And then replace back in 30 seconds that did work for 3 days, speaking with other friends who also have the Chrome cast they are experiencing the same problems.

I am really disappointed with this item after paying AU$150 for a item that does not work correctly

Would really appreciate any assistance to get this working in a good manner

Regards

Ian Fraser

Re: Google Chrome cast

JenniferV — Sun, 22 May 2022 01:18:28 GMT

Hi fraser304,

Thanks for reaching out and sorry to hear about that. Let's sort this out.

Quick questions: What type of Chromecast device do you have? Are you casting it from a mobile phone? If you're using a phone to cast a video, please reboot your phone and reinstall the affected apps. Using a different mobile phone and resetting your Chromecast might also help.

Thanks,

Jennifer

Re: Google Chrome cast

fraser304 — Sun, 22 May 2022 01:48:51 GMT

Jennifer

Thank you for your reply I am not sure what type this is Just purchased from JBHIFI in Australia.

I am not using mobile phone to cast any video.

I do use the Apps on my Hisense TV, my problem has just started, when i do watch any show such as Rizzoli & Isles , Or Cold case It does pause, most annoying did try to reset the Chrome cast no success I did speak to one of my friends at the Golf Club, he is also having the same problem

Trust you do have a fix

Regards Ian Fraser

Re: Google Chrome cast

JenniferV — Mon, 23 May 2022 01:03:33 GMT

Hi there,

Thanks for getting back to us. To clarify, does your Chromecast comes with a remote? If yes, please reinstall the affected app in your Chromecast with Google TV. Also, please try to play video from other supported apps and check if the same issue will persist. Clearing the cache and data of the affected app might also help.

Thanks,

Jennifer

Re: Google Chrome cast

fraser304 — Mon, 23 May 2022 05:36:11 GMT

Hi Jennifer

Thank you for your reply

The Chrome cast comes with Google TV, and includes a remote.

What I did do was uninstalled the Chrome cast and removed the power cord, and did a reinstall and now all appears to be working good, have also checked the other apps and all is good. I did have a problem with my cordless phone and did the uninstall and reinstall, now all is good and working.

Thank you for your help a nd assistance

Re: Google Chrome cast

Jeran — Mon, 23 May 2022 15:35:57 GMT

Hey there!

It looks like fraser304 was able to resolve their issue, so I'm locking up the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran