topic Re: 1st generation Chromecast crashing in Streaming

1st generation Chromecast crashing

Deeles — Fri, 29 Apr 2022 14:35:51 GMT

Hi, I have a first generation Chromecast device that I haven't used in a few years (I didn't use it at all, my boys did). I installed it last night, using Google Home I connected the device, it turned on the TV, I chose my location in my home, everything was going along, I chose the wifi, then when I selected connect, it was "thinking" for a long time, it would get to "connected" and then crash. That happened several times and on different TV's. I even tried unplugging Chromecast and plugging in again, moving my iPad closer to the device, nothing worked. Any suggestions???? By the way, I think the platform is IOS.....

Re: 1st generation Chromecast crashing

Jeran — Tue, 17 May 2022 20:33:51 GMT

Hey there Deeles,

I apologize about the late response on this, thank you for being patient! Were you able to fix that crashing issue? If not, I'd be happy to help out, as I can imagine this issue has given you quite the headache. Let me just ask you some questions about what's happening:

What is the firmware version of your Chromecast?
Is your Google Home app up-to-date?
What color is the LED light on the Chromecast when this happens?
Does this occur when you plug the Chromecast into a different HDMI outlet?
Does this occur when you plug the Chromecast into a different TV?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: 1st generation Chromecast crashing

Jeran — Mon, 23 May 2022 18:41:48 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: 1st generation Chromecast crashing

Jeran — Thu, 26 May 2022 19:39:00 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: 1st generation Chromecast crashing

Jeran — Fri, 27 May 2022 19:59:06 GMT

Hey there!

We haven't heard back from Deeles, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran