topic Re: Child account in Streaming

Child account

macken — Sat, 19 Mar 2022 00:31:09 GMT

Up until today I have had a child's login on our Google TV. Today it has vanished and wants me to sign her up with her own account. I used the email I created for her and the Google TV said is didn't support her email because she was a child. Is this a new update for Google TV? Is there a way around it? Or do I have to abandon Google TV?

Re: Child account

BooBoo7679 — Sun, 20 Mar 2022 07:33:56 GMT

I have the same issue. Would really like an answer on how to resolve this as my 5 year old is now using my account with no parental control. Not very happy with Google if this is the case.

Re: Child account

macken — Sun, 20 Mar 2022 20:23:28 GMT

I did a hard reset and started fresh. I got to add my child's account but at the end of the setup it started to get glitchy and wouldn't finalize setup.

Re: Child account

Philmp — Fri, 06 May 2022 05:50:55 GMT

I did a factory reset and started everything again from scratch as if it was a new device. Got it all set up and was able to add a child profile again. Saturday all evening setting up our profiles all over again and getting everything back to how it was. However, as soon as I switch the Chromecast off and back on again, the child profile disappeared and I wasn't able to re-add it. I really don't want to start from scratch again. If this is going to happen again and again, please reply Google with an answer.

Re: Child account

Jeran — Tue, 24 May 2022 15:47:28 GMT

Hey there macken,

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that disappearing Child Account issue? If not, I'd be happy to help out, since I can imagine it's pretty annoying to have to set it up again. Let me just ask you some questions about what's happening:

When did this issue start happening?
What is the firmware version of your Chromecast?
Is your Child added to your Family Group?
Is your Child's email set up through Google Families?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Child account

Jeran — Fri, 27 May 2022 18:39:59 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Child account

JenniferV — Mon, 30 May 2022 18:48:16 GMT

Hi folks,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer