topic Re: Chromcast won't connect through Home app in Streaming

Chromcast won't connect through Home app

WayneT22 — Wed, 11 May 2022 19:43:11 GMT

Chromecast won't connect through the Home app. I've gone through the whole procedure, it says connected and gives you the 4 character code, click on the wifi ssid and it says "Cannot connect - check your input". I've done numerous factory resets on the chromecast and router. I have a solid white light on the chromecast and I can't connect to the chromecast ssid as it says it can't find the IP address. It is infuriating. Please help 🙏

Re: Chromcast won't connect through Home app

JenniferV — Mon, 16 May 2022 00:12:15 GMT

Hi WayneT22,

Thanks for reaching out and for being a step ahead of us.

Quick question: What's the distance between the router and the Chromecast device? Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Thanks,

Jennifer

Re: Chromcast won't connect through Home app

WayneT22 — Mon, 16 May 2022 19:34:34 GMT

Hi Jennifer. Router is about 30cm away from the chromecast. Can't connect to the chromecast ssid as it says 'cannot find IP address'. Thanks

Re: Chromcast won't connect through Home app

JenniferV — Tue, 17 May 2022 01:05:42 GMT

Hi there,

Thanks for getting back to us and for the added info. Please try the additional steps listed below:

Reboot the Chromecast device.
Close and reopen the Google Home app.
Check if your wireless network has Access Point (AP) isolation enabled.
Check the router's settings and the device's settings. Make sure the Multicast, Universal Plug and Play (UPnP), and Internet Group Management Protocol (IGMP) are enabled. Disable or disconnect any Virtual Private Network (VPN) software.
Reinstall the Google Home app.
Use a different device (phone or tablet) to set up Chromecast.
Factory reset your Chromecast again.

Let me know how it goes.

Thanks,

Jennifer

Re: Chromcast won't connect through Home app

Jeran — Fri, 20 May 2022 15:50:15 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromcast won't connect through Home app

Jeran — Mon, 23 May 2022 17:12:00 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromcast won't connect through Home app

Jeran — Tue, 24 May 2022 17:40:02 GMT

Hey there!

We haven't heard back from WayneT22, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran