topic Re: Available for specific video sites in Streaming

Available for specific video sites

Cmartin — Mon, 16 May 2022 21:12:54 GMT

Hi, so a range of our devices (PC, MacBook Pro) aren’t able to cast from the chrome browser to our chromecast. The message we get is “Available to specific video sites” - we have tried to cast using a range of sites that are allowed under chrome - BBC IPlayer, YouTube, Channel 4 but not difference.
Also we have two other Google home devices, that can’t be found via the cast option on chrome, including BBC Sounds but are found Spotify app. I have tried to found out what the issue could be but most of the issues seem to be related to the chromecast rather than the browser.

The chromecast is working and I am able to cast via apps on mobile devices.

Re: Available for specific video sites

Jonny5 — Tue, 17 May 2022 02:02:15 GMT

I'm having the same issue. I have one PC that can cast ok, but a couple other PCs that get the "Available for specific video sites" message. So far I've tried updating the Chromecast dongle, Chrome on the PCs, applying Windows updates, changing the Network discovery settings, and adjusting Chrome flags to enable "Connect to cast devices on all IP addresses". Even after relaunching the browser and rebooting the PC, it's still failing. I'm placing this reply here to mark this thread if/when you get an answer that helps.

Re: Available for specific video sites

JenniferV — Sun, 22 May 2022 01:15:05 GMT

Hi folks,

Thanks for reaching out. Let's sort this out.

Can you cast content from a Chromecast-enabled apps using your mobile device? Are there any recent changes in your Wi-Fi network?

Please try the steps listed below:

Ensure that the Google Chrome is up-to-date.
Make sure that the Chromecast device is set up correctly.
Check if other devices can cast successfully (Example: phones, tablets, computers).
Reboot your Chromecast, casting device and router/modem.
Check if there are any pending software updates on your casting device.
Check the antivirus of the computer. [Note: There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider].
Perform a Factory reset again.

Thanks,

Jennifer

Re: Available for specific video sites

Jonny5 — Sun, 22 May 2022 01:26:10 GMT

Thank you, Jennifer! You provided the answer I needed. My antivirus was blocking the Chromecast (without mentioning it in the log of course 🙄). Thank you for taking the time to respond.

Re: Available for specific video sites

JenniferV — Sun, 22 May 2022 16:41:54 GMT

Hey Jonny5,

That's cool and you're welcome! Glad to hear that one of the steps I've provided resolved your issue. Feel free to reach back if you need help in the future.

Best,

Jennifer

Re: Available for specific video sites

JenniferV — Wed, 25 May 2022 18:22:16 GMT

Hi Cmartin,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Available for specific video sites

Jeran — Thu, 26 May 2022 20:04:42 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Available for specific video sites

Jeran — Mon, 30 May 2022 15:26:20 GMT

Hey there!

We haven't heard back from Cmartin, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran