topic help in Streaming

help

mrselizarraraz — Fri, 27 May 2022 17:31:44 GMT

my remote shows there is an update, after many failed attempts i have factory reset. but it continues to say update failed, or it goes through process but continues to say update is available

Re: help

JenniferV — Sun, 29 May 2022 01:49:27 GMT

Hi there,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. Let's sort this out.

Quick question: What's the LED light status in your Chromecast Voice Remote?

Give these steps a try:

Forget the Chromecast Voice Remote. Go to Settings > Remotes and Accessories > Chromecast Remote > Forget.
Pair the remote. Go to Settings > Remotes and Accessories > Pair remote or accessory and follow the instructions on the TV.
Note: If applicable, you may also press the button on the Chromecast device for 1 second for the pairing to start.
Remove and replace the batteries in the Chromecast Voice Remote.
If the steps above don't work, perform a factory reset on your Chromecast Voice Remote again and your Chromecast dongle.

Thanks,

Jennifer

Re: help

JenniferV — Wed, 01 Jun 2022 01:55:59 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: help

JenniferV — Thu, 02 Jun 2022 02:00:04 GMT

Hi mrselizarraraz,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: help

Jeran — Fri, 03 Jun 2022 15:26:10 GMT

Hey there!

We haven't heard back from mrselizarraraz, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran