topic Re: chromecast audio has white light without being connected to a network in Streaming

chromecast audio has white light without being connected to a network

Kivenkolo — Wed, 20 Apr 2022 10:25:23 GMT

I've just found an old chromecast audio that we used to use a few years back but that has since been just laying there. When plugging it in it flashes an orange light for a fraction of a second before turning solid white, which should mean that it is connected to a network according to what i was able to find. The problem is that we switched our Router and thus the access to the wifi and i checked, the chromecast is not connected to the new network, which was what i expected but now i don't know what to do since holding the power button to reset the device doesn't seem to work and it also doesn't show up in the Google Home app

Re: chromecast audio has white light without being connected to a network

David_K — Sun, 24 Apr 2022 11:29:33 GMT

Whilst it's connected to power, when you hold the button on the side of the device, does it begin blinking orange at all? It should blink orange and then turn solid white. When it turns white is when you release the button.

Re: chromecast audio has white light without being connected to a network

JenniferV — Thu, 28 Apr 2022 01:20:32 GMT

Hi folks,

Thanks for answering, davidking. I appreciate it.

Kivenkolo, how's it going? Still need help with this?

Thanks,

Jennifer

Re: chromecast audio has white light without being connected to a network

Kivenkolo — Fri, 29 Apr 2022 15:31:04 GMT

Holding the button doesn't seem to do anything, the light stays solid white

Re: chromecast audio has white light without being connected to a network

Jeran — Mon, 02 May 2022 17:20:27 GMT

Hey there Religious,

Are you able to factory reset the Chromecast Audio from the Google Home app? Here is how to do it:

Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings More Factory reset Factory reset.

Give that a try and let us know if it works for you!

Best regards,

Jeran

Re: chromecast audio has white light without being connected to a network

Kivenkolo — Mon, 02 May 2022 19:21:56 GMT

I have yet to add the Chromecast to the app and as far as I can tell this wouldn't work as the Chromecast isn't connected to the internet. Would this work if I logged into the app with the account this was originally set up with even though it the Chromecast is not connected to any Wi-Fi at the moment?

Re: chromecast audio has white light without being connected to a network

JenniferV — Tue, 03 May 2022 01:03:16 GMT

Hi Kivenkolo,

Thanks for getting back to us. You could try to use the same Google Account you used with your Chromecast Audio or a different one then during the setup, please check if you can see the Chromecast SSID in your phone's Wi-Fi settings.

If it's showing on the list of the Wi-Fi names, try to manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Let me know how it goes.

Thanks,

Jennifer

Re: chromecast audio has white light without being connected to a network

Kivenkolo — Thu, 05 May 2022 08:54:34 GMT

Hi Jennifer,

The Chromecast unfortunately doesn't show up in my phone's Wi-Fi settings. I have just opened up the Chromecast to check if anything might have gotten fried but it doesn't seem to be the case. Is there any other way to reset the device or should I just accept that it doesn't work anymore?

Thanks

Re: chromecast audio has white light without being connected to a network

Jeran — Wed, 18 May 2022 20:38:01 GMT

Hey there Kivenkolo,

I'm real sorry about the slow response time on this, but I'm afraid the device may be out of commission. What I would recommend is that you get a hold of Chromecast support either by phone or online chat to see if they can dig a little deeper into this issue, but I'm not terribly confident they'll be able to do much for you.

I wish we could have resolved this problem, but if you had any other questions or concerns, please let us know.

Best regards,

Jeran

Re: chromecast audio has white light without being connected to a network

Jeran — Mon, 23 May 2022 16:21:40 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: chromecast audio has white light without being connected to a network

Jeran — Thu, 26 May 2022 16:27:34 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: chromecast audio has white light without being connected to a network

Jeran — Fri, 27 May 2022 17:49:48 GMT

Hey there!

We haven't heard back from Kivenkolo, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David and Jennifer!

Best regards,
Jeran