topic Re: Artefacts displaying on screen in Streaming

Artefacts displaying on screen

thedriver — Sun, 22 May 2022 04:21:04 GMT

My chromecast w Google TV has just started showing artefacts on the screen today. See attached pics

I noticed them first in the home screen, then also in any apps and when playing video content.

Restarting the CC hasn't fixed it. Changing HDMI port doesn't fix it.

It's not the TV because it doesn't happen on free to air or the built in apps.

Re: Artefacts displaying on screen

JenniferV — Sun, 29 May 2022 01:57:19 GMT

Hi thedriver,

Thanks for reaching out. Could you please check if the Chromecast firmware is updated? I understand that you've mentioned that the issue is not with the TV, but please try to plug in your Chromecast into a different TV screen to isolate the issue. Restarting your router and resetting your Chromecast might also help.

Thanks,

Jennifer

Re: Artefacts displaying on screen

thedriver — Mon, 30 May 2022 06:11:20 GMT

I reset the Chromecast and it seems to be working again.

Re: Artefacts displaying on screen

Jeran — Mon, 30 May 2022 15:10:02 GMT

Hey there thedriver,

I'm glad to hear that everything is working again! In that case, did you have any other questions or concerns we can address?

Best regards,

Jeran

Re: Artefacts displaying on screen

Jeran — Thu, 02 Jun 2022 16:20:28 GMT

Hey there!

We haven't heard back from thedriver, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran