topic Re: Casting not working in Streaming

Casting not working

DessiB — Sat, 23 Apr 2022 01:22:11 GMT

Last week I was able to cast from my Macbook just fine, from the time I clicked cast, the option to cast from my TV was there. Now, this week, all I'm seeing is "no devices found" PLEASE HELP!!

Re: Casting not working

JenniferV — Thu, 28 Apr 2022 01:04:16 GMT

Hi DessiB,

Thanks for reaching out and sorry to hear about that. Let's check on this further.

Quick questions: What Operating System (OS) do you use? Is the Google Chrome browser version updated? Please make sure your MacBook is on the same network as the Chromecast device. Also, ensure that the Chrome browser is up-to-date. For more troubleshooting steps, please visit this support website article.

Thanks,

Jennifer

Re: Casting not working

DessiB — Thu, 28 Apr 2022 20:29:02 GMT

Hi Jennifer. Yes the browser is updated, and both the MacBook and the tv are on the same network

Re: Casting not working

JenniferV — Thu, 19 May 2022 01:12:17 GMT

Hey there,

Sorry for the late response. Have you also tried the other suggested steps listed in the support website article I've porivided previously? If yes, how was it?

Thanks,

Jennifer

Re: Casting not working

DessiB — Thu, 19 May 2022 11:51:23 GMT

Ye. Still not working. I gave up 🤷🏾‍♀️

Re: Casting not working

JenniferV — Mon, 30 May 2022 01:25:03 GMT

Hi DessiB,

I'm sorry to hear that and I appreciate all your efforts. If you would like to continue troubleshooting, please let me know. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

Re: Casting not working

JenniferV — Thu, 02 Jun 2022 01:31:46 GMT

Hi there,

I wanted to check back in to see if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Casting not working

Jeran — Fri, 03 Jun 2022 18:39:40 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran