topic Re: Disconnected Device error on in Streaming

Disconnected Device error on

Henry4 — Sat, 28 May 2022 00:40:36 GMT

My device is setup. Both my phone and chromecast are on the same wifi network, but I keep getting this error message on my Google Home App. When I go into the HDMI port to display on my TV, it shows the device displaying images on the TV…
This has been the issue from the start.
The light on the device is white.

Re: Disconnected Device error on

Henry4 — Sat, 28 May 2022 00:43:42 GMT

I don’t know if it’s Gen 3, but this is the box it came in

Re: Disconnected Device error on

Henry4 — Sat, 28 May 2022 00:45:35 GMT

I’ve tried rebooting and starting from scratch a few times, but it always goes back to the same error message.

Re: Disconnected Device error on

Henry4 — Sat, 28 May 2022 00:47:10 GMT

Google Home App settings…

Re: Disconnected Device error on

Bosslady81 — Sun, 29 May 2022 09:28:49 GMT

I’m having the same issue with both my chromecast. it’s had me in tears for the last 2 days.
Please tell me you have found a solution

Re: Disconnected Device error on

Henry4 — Tue, 31 May 2022 01:07:40 GMT

Haven’t figured it out yet…

Re: Disconnected Device error on

JenniferV — Wed, 01 Jun 2022 01:57:57 GMT

Hey folks,

Thanks for reaching out and sorry to hear that you're having a connectivity issue with your Chromecast. Let's sort this out.

A few questions: How far is your Chromecast from the Wi-Fi router? Are there any changes to your Wi-Fi network? Do you have a dual band router?

Give these steps a try:

Reinstall the Google Home app.
Reboot your Chromecast, mobile phone, and Wi-Fi router.
Turn off mobile data on your phone. This is to make sure your phone will only connect to the Wi-Fi network.
If you have a dual band router(Wi-Fi router broadcast 2 networks with different names to indicate the 2.4 GHz and 5 GHz networks), make sure your phone is connected to the same network as your Chromecast.
Use a different mobile phone.
Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Disconnected Device error on

JenniferV — Sun, 05 Jun 2022 00:50:30 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Disconnected Device error on

Henry4 — Sun, 05 Jun 2022 06:58:53 GMT

Hey Jennifer, sorry I haven’t been home this last week. But I’ll try the steps next week and let you know how I go. Thanks for replying and checking in.

Re: Disconnected Device error on

JenniferV — Sun, 05 Jun 2022 16:23:15 GMT

Hi Henry4,

Got it — take your time. I'll wait for your update.

Best,

Jennifer

Re: Disconnected Device error on

Henry4 — Sun, 12 Jun 2022 04:03:03 GMT

Hey Jennifer, I have tried these steps and unfortunately it’s still not working

Re: Disconnected Device error on

Henry4 — Sun, 12 Jun 2022 04:04:49 GMT

All goes well and everything is connected to the same wifi. When it gets to the tutorial of how to cast, it’s asking for a 4 digit code, but it doesn’t display this anywhere and there is nothing in the app that shows me the code either?

Re: Disconnected Device error on

Henry4 — Sun, 12 Jun 2022 04:07:45 GMT

To answer your previous questions;

1. MY Wifi router sits right next to my TV, within 30cm of the Chromecast.
2. No changes to my Wifi Network

3. It’s not a dual band router

Re: Disconnected Device error on

JenniferV — Sun, 12 Jun 2022 22:49:13 GMT

Hi Henry4,

Thanks for getting back to us. It looks like it's asking for the 4 digit guest mode pin. Could you please check if the guest mode setting is turned on? See the steps below:

Make sure your mobile device or tablet is linked to the same account as your Chromecast.
Open the Google Home app.
Touch and hold your device's tile.
At the top right, tap Settings > Recognition & sharing > Guest mode.
Turn off Guest mode.

After you turn it off, reboot your mobile phone and make sure it is connected to the same Wi-Fi network as your Chromecast then try again.

Thanks,

Jennifer

Re: Disconnected Device error on

Henry4 — Tue, 14 Jun 2022 00:30:58 GMT

Hey Jennifer, I’ve completed those steps, but when I try to click on Linked Accounts, it’s telling me that the settings aren’t available and that I need to check my WiFi connection. But both my phone and the Chromecast are still connected to the same WiFi, because that’s the only wifi I have

Re: Disconnected Device error on

Henry4 — Tue, 14 Jun 2022 00:31:25 GMT

Re: Disconnected Device error on

JenniferV — Tue, 14 Jun 2022 01:12:09 GMT

Hi there,

Thanks for the update. Could you please try to forget the network on your phone and reconnect it? Also, if you have mobile data and it's turned on, please turn it off to make sure that your Chromecast will only connect to your home Wi-Fi network. If the same issue persists, please try to reset your Chromecast again and set it up using the same network as your phone

Keep me posted.

Thanks,

Jennifer

Re: Disconnected Device error on

Henry4 — Tue, 14 Jun 2022 08:38:57 GMT

I’m really sorry, but it’s still not working. I’ve restarted everything again from scratch. Kept my mobile data off and reconnected to the wifi. Factory reset the chromecast. Reset the wifi. Guest mode is off.

I’m so sorry, but is there something else I should be doing or trying?

Re: Disconnected Device error on

Henry4 — Tue, 14 Jun 2022 08:40:07 GMT

that’s my Chromecast information

and that’s my wifi connected to the same wifi

Re: Disconnected Device error on

JenniferV — Tue, 14 Jun 2022 16:55:27 GMT

Hi Henry4,

Oh no! Could we try to use your mobile hotspot and set up your Chromecast? This is to isolate the issue if it's with the Wi-Fi network or with the Chromecast device.

To use your mobile hotspot, you should have two devices (one as a setup device and the other with the hotspot as a router). This is because most devices won’t allow both Wi-Fi and mobile hotspots to work at the same time. Also, make sure Bluetooth is turned on to discover the device during setup.

If it still doesn't work, please fill out this form so we can take a deeper look into this.

Best,

Jennifer