topic Chrome cast with tv setup HELP in Streaming

Chrome cast with tv setup HELP

Rosey — Tue, 31 May 2022 05:29:12 GMT

Help I cannot get my iPhone se setup to my tv

It cannot find the wifi on my phone & won’t connect

Re: Chrome cast with tv setup HELP

JenniferV — Sat, 04 Jun 2022 23:00:13 GMT

Hi Rosey,

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast. Let's sort this out.

A few questions: How far is your Chromecast with Google TV to the Wi-Fi router? Are there other devices that can connect to your Wi-Fi network? Are you using a dual band router?

Give these steps a try:

Make sure the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
If you're using a dual band router, check if you're connected to the correct network connection (2.4 GHz vs 5 GHz).
Check if the router has a hidden network name or SSID. If the SSID is hidden and not broadcasted, you will need to manually input the network's name and password.
Connect to a mobile hotspot to isolate the issue.
Force close the Google Home app.
Reinstall the Google Home app.
Reboot your Chromecast, mobile phone, and Wi-Fi router.
Use a different mobile phone.
Factory reset your Chromecast.

Thanks,

Jennifer

Re: Chrome cast with tv setup HELP

JenniferV — Tue, 07 Jun 2022 23:16:04 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Chrome cast with tv setup HELP

JenniferV — Wed, 08 Jun 2022 23:22:40 GMT

Hi Rosey,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennfier

Re: Chrome cast with tv setup HELP

Jeran — Fri, 10 Jun 2022 16:15:04 GMT

Hey there!

We haven't heard back from Rosey, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran