topic Re: YouTube subscriptions don't display in Streaming

YouTube subscriptions don't display

MN12SD — Fri, 27 May 2022 13:34:43 GMT

Starting in the middle of last week I've not been able to get my Subscriptions to load in the YouTube app on either of my Google TV with Chromecasts. Everything else in the app works fine, but the Subscriptions page, where I consume most of my content on the Chromecast is all greyed out like it's loading, but never does. My PC and Android devices have no issues with the Subscription page, but my xboxes, with the same app layout also have the issue

Re: YouTube subscriptions don't display

Championmaker — Sat, 28 May 2022 02:31:52 GMT

I have the same issue on my sony tv. Tried unistall, update, force stop, clear data and cache, reset app and still does display subscriptions onntv but everything else works on you tibe and from all other devices subscriptions work just fine.????

Re: YouTube subscriptions don't display

Championmaker — Sat, 28 May 2022 02:34:07 GMT

Doesnt display subscriptions on tv after all those steps i meant.. Sorry type o.

Re: YouTube subscriptions don't display

JenniferV — Wed, 01 Jun 2022 01:58:11 GMT

Hi folks,

Thanks for reaching out and sorry to hear about that. Let's sort this out.

MN12SD, have you checked if this is also happening to your other app that has a subscription if you have any aside from the YouTube app? Please try clearing the cache and data of the YouTube app. Reinstalling the YouTube app and rebooting your Chromecast with Google TV might also help.

Note: If the issue only appears on the YouTube app, please reach out to your app developer for additional help.

Championmaker, do you have a Chromecast device, or do you only have a Sony Smart TV? If you also have a Chromecast device, please try the other suggested steps above.

Thanks,

Jennifer

Re: YouTube subscriptions don't display

MN12SD — Wed, 01 Jun 2022 10:24:11 GMT

I had cleared cache, all data, remove/reinstall and factory reset the chromecast. YouTube returned to showing my subscribed channels on the chromecast/Xbox app a few days after posting this.

Re: YouTube subscriptions don't display

JenniferV — Wed, 01 Jun 2022 17:01:26 GMT

Hi MN12SD,

Thanks for the update and glad to hear the issue with your YouTube subscription is now resolved. In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

Re: YouTube subscriptions don't display

JenniferV — Sat, 04 Jun 2022 22:48:10 GMT

Hey folks,

It's me again. I don't want to be a nudge but I'd like to check if you still have other questions and concerns. Feel free to let me know if you do.

Thanks,

Jennifer

Re: YouTube subscriptions don't display

MN12SD — Sun, 05 Jun 2022 00:40:35 GMT

The Youtube Android/XBOX app is still showing my channel subscriptions, all is good here.

Re: YouTube subscriptions don't display

JenniferV — Sun, 05 Jun 2022 00:49:38 GMT

Hi there,

MN12SD, that's cool! Give us a shout if something comes up, you know where to find us.

Championmaker, how's it going? Do you still need help?

Thanks,

Jennifer

Re: YouTube subscriptions don't display

JenniferV — Wed, 08 Jun 2022 01:00:30 GMT

Hi Championmaker,

I wanted to check back in to see if you still need help. Feel free to reply to this thread if you do.

Thanks,

Jennifer

Re: YouTube subscriptions don't display

JenniferV — Thu, 09 Jun 2022 01:13:28 GMT

Hi Championmaker,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: YouTube subscriptions don't display

Jeran — Fri, 10 Jun 2022 16:29:49 GMT

Hey there!

We haven't heard back from MN12SD, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran