topic Re: chromecast in Streaming

chromecast

Mariarosaria — Wed, 25 May 2022 10:12:57 GMT

chromecast works but always blinks orange

Re: chromecast

JenniferV — Sun, 29 May 2022 23:06:37 GMT

Hi Mariarosaria,

Thanks for reaching out. Let's sort this out.

Quick questions: When did this start? What type of Chromecast device do you have?

Blinking orange on your Chromecast usually means that it is receiving an update. If you can still cast on your Chromecast while the light is showing blinking orange, please reboot your Chromecast and make sure it is tightly plugged into the HDMI input on your TV and it is tightly connected to the power supply and the power supply is plugged into the wall outlet. Resetting your Chromecast might also help.

Thanks,

Jennifer

Re: chromecast

Mariarosaria — Mon, 30 May 2022 04:36:05 GMT

hello, the chromecast is second generation, I reset and restarted it but nothing, it has been doing this for more than a month, last firmware installed is 291998

Re: chromecast

JenniferV — Mon, 30 May 2022 16:52:22 GMT

Hi there,

Thanks for getting back to us. Could you please try to plug in your Chromecast to a different TV screen (if possible) and check if the same issue persists? Also, please totally unplug the Chromecast for 24 hrs and test.

Thanks,

Jennifer

Re: chromecast

Mariarosaria — Tue, 31 May 2022 04:24:06 GMT

I have already tried all the solutions that have been given to me but nothing, it is a firmware problem

Re: chromecast

JenniferV — Tue, 31 May 2022 19:22:24 GMT

Hi Mariarosaria,

Thanks for trying and we appreciate all your efforts. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: chromecast

Mariarosaria — Wed, 01 Jun 2022 14:55:57 GMT

the form gives problems and is not sent, however I have already filled it in

Re: chromecast

JenniferV — Wed, 01 Jun 2022 17:42:32 GMT

Hi there,

Oh no! Thanks for letting me know. I'll check this with our team and I'll get back to you once we have an update.

Thanks,

Jennifer

Re: chromecast

JenniferV — Sun, 05 Jun 2022 00:28:15 GMT

Hi Mariarosaria,

Update! The form is now up. Could you please try to fill it out again?

Thanks,

Jennifer

Re: chromecast

Mariarosaria — Sun, 05 Jun 2022 04:08:46 GMT

it does not send me the form, it still gives me the error

Re: chromecast

JenniferV — Mon, 06 Jun 2022 00:11:44 GMT

Hi there,

Yikes! Could you please tell me the message you're getting when submitting the form? if possible, please share a screenshot of the issue you're encountering when submitting the form and please try to access the form using a different device or browser then check if it will push through.

Also, I'll let our team know about this and I'll get back to you once I hear from them.

Thanks,

Jennifer

Re: chromecast

Mariarosaria — Mon, 06 Jun 2022 04:22:41 GMT

it tells me to reload the module, I also did it from different browsers but same error

Re: chromecast

JenniferV — Tue, 07 Jun 2022 01:45:26 GMT

Hi Mariarosaria,

Thanks for trying and I appreciate all your efforts. I sent you an email, you may check your inbox and let's continue from there. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Jennifer