topic Re: Remote in Streaming

Remote

Rayray67 — Thu, 26 May 2022 20:28:21 GMT

Hi I'm having trouble searching, when I use the remote I can't use the keyboard on the TV, no problems with my phone could this be the issue any help would be great thanks

Re: Remote

JenniferV — Tue, 31 May 2022 01:01:31 GMT

Hi Rayray67,

Thanks for reaching out. Could you please confirm if you're also using your phone as a virtual remote? If yes, could you try to remove it and test using the Chromecast Voice Remote? Also, please try to reboot your Chromecast Voice Remote.

Thanks,

Jennifer

Re: Remote

Jeran — Fri, 03 Jun 2022 17:22:51 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Remote

Rayray67 — Fri, 03 Jun 2022 19:28:12 GMT

Hi Thanks for answering my question I have used the phone as a keyboard but only because I can't use the remote, I've also reset the remote and still can't input anything to the browser any ideas would be great Thanks

Re: Remote

JenniferV — Sun, 05 Jun 2022 01:00:24 GMT

Hi Rayray67,

Thanks for getting back to us. Please try the steps below to check the keyboard settings:

Go to Settings.
Select System.
Select Keyboard.
- Select Current keyboard and if there's more than one keyboard, select the keyboard to use.
- You can also select Gboard Settings to switch your language, but it's Use system languages by default. You can choose to turn this setting off in this menu.
- You can also select Manage keyboards and then choose from the available virtual keyboards to turn them on or off. The available virtual keyboards are:
  - Gboard
  - Google voice typing
  - Virtual Remote Keyboard

Thanks,

Jennifer

Re: Remote

JenniferV — Wed, 08 Jun 2022 01:10:23 GMT

Hey there,

It's me again. How's it going? Still need our help?

Thanks,

Jennifer

Re: Remote

JenniferV — Thu, 09 Jun 2022 01:12:40 GMT

Hi Rayray67,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

jennifer

Re: Remote

Rayray67 — Thu, 09 Jun 2022 10:46:28 GMT

Hi just letting you know everythings great now Thanks for your time and help..

Re: Remote

Jeran — Thu, 09 Jun 2022 16:23:10 GMT

Hey there!

It looks like Rayray67 has got everything working properly, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran