topic Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon? in Streaming

Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

abellaj — Mon, 06 Sep 2021 20:45:34 GMT

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Original Poster:Sharon Fairchild

What a disappointment. I had to uninstall Netflix and Amazon from Chromecast and return to watching them on my Smart TV connection because Chromecast does not provide a 5.1 surround sound signal. Perhaps Chromecast and these two streaming services - and perhaps others - need to establish a relationship to provide high quality 5.1 Dolby Digital Surround Sound.

Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

jaromyre — Tue, 07 Sep 2021 19:21:22 GMT

Chromecast with Google TV having trouble with 5.1 what happened with this thread with above 300 posts? Was it an issue sooo big, that you had to remove the whole thread? Is there something you want to hide for new users??

Chromecast with Google TV having trouble with 5.1 and google is doing nothing to fix it for almost a year now. Despite writing feedbacks, corresponding with customer service, they simply ignored the issue and this community simply deleted the post about it. SHAME!

Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

Escalante101 — Wed, 08 Sep 2021 22:40:31 GMT

I am not sure if my most recent post on this topic was posted. If Google has not resolved the 5.1 sound problem after over 300 posts, that lack of customer support is reprehensible. I agree. Shame!

Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

Jeran — Thu, 23 Sep 2021 21:58:36 GMT

Hey there everyone,

I'm sorry to hear that you're all having these 5.1 audio issues. This is an issue that Google is aware of and the engineering team is trying to get as much data as possible. Would you be able to re-create this issue, then submit feedback to us with logs enabled? You can enter CCT3 Surround Sound into the description field.

Please note that it may take some time for us to find a long term solution for this issue. Thanks for your patience.

Best regards,

Jeran

Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

Wesleymaur — Fri, 24 Sep 2021 19:14:01 GMT

Alot of Issues with many descriptions as to why can be found on Reddit. This is a big dissatisfier for me. I'm currently using apps on my TV (Samsung led from 2016) to watch Netflix with 5.1 support. Fix this please.

Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

Jeran — Mon, 27 Sep 2021 20:16:58 GMT

Hey there,

I'm sorry that you're having these issues as well. As I stated above, Google is very aware of this issue and were gathering as much data as possible. Would you be willing to follow the steps that I offered in regards to submitting feedback? It would be tremendously helpful.

Thank you,

Jeran

Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

Wesleymaur — Mon, 27 Sep 2021 20:20:37 GMT

Done! Weird thing is that Apple TV+ is able to send Dolby digital 5.1 through. So it’s an app (NETFLIX, Amazon prime) issue.

Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

Escalante101 — Tue, 28 Sep 2021 17:01:12 GMT

I have decided to leave Netflix / Amazon Prime on my Sony TV for the time being and wait for everyone to get their act together. It takes time to transfer the apps back and forth to and from Chromecast with password entry, etc. Maybe in a few months, Google Chromecast, Netflix and Amazon will finally break down and decide to fix these issues, and when they do I am sure everyone will hear / know about it.

Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

Jeran — Thu, 30 Sep 2021 16:42:58 GMT

Hey there,

In the meantime, did anyone have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

Jeran — Fri, 01 Oct 2021 16:52:41 GMT

Hey there!

It's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good weekend!

Best regards,
Jeran