topic Re: Chromecast in Streaming

Chromecast

Camilia — Mon, 09 May 2022 11:25:38 GMT

I can't connect to my chrome cast. I took my chrome cast to a different home with wifi. I have tried the setup on the google home app, but it won't accept the country im in. I have tried to unplug the chrome, but it won't connect. On the TV it says its trying to connect to the "old" wifi.

Re: Chromecast

Aree — Mon, 09 May 2022 14:03:09 GMT

Wow ..same problem here.

After I switch my internet provider...only 1 detected out of 3..and random device also...sometime only Chromecast A detected, othere time only Chromecast C, etc.

If I switch to my old internet provider using its own router...all 3 device shown and work normally.

Re: Chromecast

Jeran — Tue, 31 May 2022 16:22:50 GMT

Hey there Camilia,

I apologize about the late response on this, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know these kinds of problems can get complicated. Let me just ask you some questions about what's happening:

When did this issue start happening?
What is the firmware version of your Chromecast?
What troubleshooting steps have you already tried?

For now, I would recommend that you factory reset your Chromecast device, then attempt to set it up again. If you are still having issues connecting to the new Wi-Fi after that, please give these steps a try.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast

Jeran — Mon, 06 Jun 2022 20:32:59 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast

Aree — Tue, 07 Jun 2022 03:41:06 GMT

Mine is solved now.

Found out my router has more than 1 channel and 2 of them active at the same time.

1 channel for 2,4 Ghz Freq and the other channel for 5 GHz Freq.

I turn of the 5 GHz one and everything works normal.

Re: Chromecast

Jeran — Tue, 07 Jun 2022 15:51:24 GMT

Hey there Aree,

Thank you for letting us know what fixed it for you! I'll leave the thread open for a few more days to see if we hear back from Camilia, or if anyone had any more questions or concerns that need addressing.

Best regards,

Jeran

Re: Chromecast

Jeran — Mon, 13 Jun 2022 16:01:27 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast

Jeran — Tue, 14 Jun 2022 16:31:06 GMT

Hey Camilia,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran