topic Re: Chromecast set to wrong country in Streaming

Chromecast set to wrong country

Scruby — Sun, 29 May 2022 11:14:56 GMT

I’ve set up my Chromecast and it’s working fine but I cannot access all desired content as it has set up as UK device despite me being in Australia.

I’ve set the correct location in Australia on the device but my Google account was originally created in the UK.

How can I make it set as Australian so I can access the Australian terrestrial content that my kids love?

Re: Chromecast set to wrong country

Cathal_S — Sun, 29 May 2022 13:00:58 GMT

Hi Scruby,

You'll need to change the country for the Google Play store as this is where the apps are installed from.

How to change your Google Play country:

https://support.google.com/googleplay/answer/7431675

Re: Chromecast set to wrong country

JenniferV — Thu, 02 Jun 2022 01:12:20 GMT

Hi there,

Thanks for the help, Cathal_S.

Scruby, how's it going? Were you able to check the link probvided by Cathal_S?

Thanks,

Jennifer

Re: Chromecast set to wrong country

Scruby — Thu, 02 Jun 2022 12:33:39 GMT

I’ve changed the country on Google Play as recommended but it has not made a difference. I read it could take a couple of days to filter through but it’s been 4 days now.

any suggestions?

Re: Chromecast set to wrong country

JenniferV — Sun, 05 Jun 2022 01:26:15 GMT

Hi Scruby,

Thanks for getting back to us. Please reboot your Chromecast and try again. If the issue persists, factory reset your Chromecast.

Thanks,

Jennifer

Re: Chromecast set to wrong country

JenniferV — Wed, 08 Jun 2022 01:27:36 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Chromecast set to wrong country

Scruby — Wed, 08 Jun 2022 10:29:50 GMT

It didn’t work. I’ve restarted and returned to factory settings but Australian apps are still blocked.

Re: Chromecast set to wrong country

JenniferV — Wed, 08 Jun 2022 20:32:59 GMT

Hi Scruby,

Yikes! Could you try to use a different Google Account to set up your Chromecast with Google TV and test if the same issue persists?

Thanks,

Jennifer

Re: Chromecast set to wrong country

JenniferV — Sun, 12 Jun 2022 00:44:34 GMT

Hi there,

How's it going? Did you manage to get your device working?

Thanks,

Jennfier

Re: Chromecast set to wrong country

JenniferV — Mon, 13 Jun 2022 01:06:02 GMT

Hey Scruby,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Chromecast set to wrong country

Scruby — Mon, 13 Jun 2022 01:07:37 GMT

Thanks for your help. I gave up in the end and just created a new Google account specifically for using the Chromecast. I’d hoped to fix it but there didn’t seem to be a solution.

Re: Chromecast set to wrong country

JenniferV — Mon, 13 Jun 2022 01:19:20 GMT

Hi there,

Thanks for the update. If it still didn't work after creating and using a different Google Account, please fill out this form so we can take a deeper look into this.

Thanks,

Jennifer

Re: Chromecast set to wrong country

JenniferV — Thu, 16 Jun 2022 01:28:59 GMT

Hello Scruby,

Just checking back in — have you fill out the form?

Thanks,

Jennifer

Re: Chromecast set to wrong country

JenniferV — Sun, 19 Jun 2022 01:29:39 GMT

Hey there,

It's me again. We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks,

Jennifer

Re: Chromecast set to wrong country

JenniferV — Wed, 22 Jun 2022 01:32:55 GMT

Hi Scruby,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hrs. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer