topic Re: casting from mini does not show videos to choose from. no overlay in Streaming

casting from mini does not show videos to choose from. no overlay

eighty666 — Thu, 26 May 2022 00:12:07 GMT

when asking a mini to play videos from youtube it tells me to choose a video but shows no options. there's been an overlay for years with thumbnails of videos but now nothing

the mini continues to listen.. i can pick a random number... and the video plays

also when telling a hub display to play music on a max speaker - again, no overlay with album art, just ambient art

where have all my overlays gone and does anyone have a workaround? chromecast is dead in the water as it is

Re: casting from mini does not show videos to choose from. no overlay

Azarco — Wed, 01 Jun 2022 17:15:02 GMT

Hey eighty666,

Thanks for reaching out — let's see what's going on.

A few questions: are you casting from your Home Mini to your Chromecast? When you play music from your Google Nest Hub to your other speakers what music provided are you using? Also, when you say overlay is it the ambient mode you're referring to?

Take note:

Make sure your devices are connected to the same network and within 15-20 feet of your router.

All your speakers or displays should be using one Google Account.

Thanks,

Alex

Re: casting from mini does not show videos to choose from. no overlay

antanask — Thu, 02 Jun 2022 08:40:16 GMT

I have the same issue with Google Nest Mini as described by eighty666: casting from Nest Mini to Chromecast. Google Nest suggests to pick from several options that are displayed on the TV screen, but nothing shows up.

It seems like this is affecting quite a few users lately: https://www.reddit.com/r/Chromecast/comments/uxdnih/chromecast_has_stopped_showing_options_on_youtube/

Re: casting from mini does not show videos to choose from. no overlay

Azarco — Thu, 02 Jun 2022 17:13:33 GMT

Hey antanask,

What's the exact image or message you're seeing on the screen when you're casting using your Nest Mini? Are you getting the same result when manually casting from your phone? Also, could you try rebooting your devices and router to refresh the connection?

Let us know if that works.

Thanks,

Alex

Re: casting from mini does not show videos to choose from. no overlay

eighty666 — Sun, 05 Jun 2022 03:16:05 GMT

for the seventeen thousand, seven hundred and ninety eighth time:

there is nothing on screen

Re: casting from mini does not show videos to choose from. no overlay

BarnDawg — Sun, 05 Jun 2022 08:41:20 GMT

I'm having the exact same issue.

Ask Mini to show me videos on YouTube via the chrome cast -

"Ok Google, show me Peppa Pig videos on Youtube"

Mini does its thing and then tells me it is showing me Peppa Pig option on the Chromecast, which one would I like.

But there is nothing showing on the screen.

I can randomly pick a number and it will start playing.

But there is no actual list of options showing like there used to be up until about 2 weeks ago.

Re: casting from mini does not show videos to choose from. no overlay

Azarco — Mon, 06 Jun 2022 19:31:03 GMT

Hey BarnDawg,

Have you tried the suggested steps above? When you mentioned nothing is showing on your Chromecast, is it stuck with black screen? Have you tried resetting your Chromecast?

Thanks,

Alex

Re: casting from mini does not show videos to choose from. no overlay

eighty666 — Mon, 06 Jun 2022 19:41:09 GMT

stays with ambient art showing. not black. ambient art.

if you wireshark the multicast there's nothing there. resetting a chromecast will not fix a completely broken server thousands of miles away. especially not one run by obtuse, unhelpful folk who will do ANYTHING to escape taking ownership of an issue

Re: casting from mini does not show videos to choose from. no overlay

Azarco — Mon, 06 Jun 2022 21:58:26 GMT

Hi eighty666,

We appreciate all the details and the steps you've done so far. Could you please send a feedback report on your Google Home app or speakers with a brief description of what's happening. To ensure it will be captured, please verify that "Send device usage data and crash reports to Google" is turned on before you submit the feedback.

Keep us posted once done.

Best,

Alex

Re: casting from mini does not show videos to choose from. no overlay

eighty666 — Mon, 06 Jun 2022 22:08:44 GMT

already have. please see also the other threads from other customers who are experiencing this exact same server-side failure

Your Google Support Inquiry: Case ID [3-8285000033077]

Re: casting from mini does not show videos to choose from. no overlay

Azarco — Tue, 07 Jun 2022 00:08:53 GMT

Hey eighty666,

I tried opening the Case ID that you've sent however, I can't find it on my system. If you can send another feedback and fill out another form so that we can follow-up your previous interaction, that would be appreciated.

Thanks,

Alex

Re: casting from mini does not show videos to choose from. no overlay

eighty666 — Tue, 07 Jun 2022 00:17:10 GMT

the form is broken

Re: casting from mini does not show videos to choose from. no overlay

Azarco — Tue, 07 Jun 2022 00:40:24 GMT

Hey eighty666,

Sorry for the trouble this has caused you and we appreciate your patience. I'll be sending you an email so let's continue our conversation there.

Best,

Alex

Re: casting from mini does not show videos to choose from. no overlay

eighty666 — Tue, 07 Jun 2022 00:55:15 GMT

we should not hide info from the community. i sent you a copy of the case you can't find and your broken form submission system

what happened when you attempted to replicate our issue?

Re: casting from mini does not show videos to choose from. no overlay

Azarco — Thu, 09 Jun 2022 00:51:42 GMT

Hey eighty666,

Our team is already checking on this. I'll be keeping this thread open so that we can provide you additional information once we hear news from our team.

Kind regards,

Alex

Re: casting from mini does not show videos to choose from. no overlay

Bristol-Bath — Thu, 09 Jun 2022 21:51:09 GMT

I have same trouble, I thought perhaps foolishly it was because I raised my voice and used bad language. Now I'm thinking more like deliberate obsolescence.

Re: casting from mini does not show videos to choose from. no overlay

Azarco — Fri, 10 Jun 2022 00:53:24 GMT

Hey Bristol-Bath,

Thanks for letting us know and we're sorry for the trouble this has caused you. Our team is aware of this and looking into this issue at hand. I will make sure to update this forum as soon as an update becomes available. It will also help if you can send a feedback report with a brief description of what's going on with your device.

Best,

Alex

Re: casting from mini does not show videos to choose from. no overlay

Bristol-Bath — Tue, 14 Jun 2022 10:28:41 GMT

Thanks, I sent feed back shortly after I read you reply, inc. screen shots and device logs etc. for both the Chromecast and Google home mini I have,

Re: casting from mini does not show videos to choose from. no overlay

Azarco — Tue, 14 Jun 2022 19:44:46 GMT

Hey Bristol-Bath,

Thanks for the feedback. I'll keep this thread open so that we can update you once we hear news from our team.

We'll keep you posted!

Best,

Alex

Re: casting from mini does not show videos to choose from. no overlay

BarnDawg — Sat, 25 Jun 2022 07:26:24 GMT

I've tried all the problem solving steps. I've reset my chromecast. There is nothing.

The mini TELLS me there is something on the screen, but there are no options. It's just ambient mode showing screensaver pictures. No YouTube options show up as an overlay to the background.

The mini THINKS it's doing it. But the chromecast doesnt do it.

I can choose an option, like saying "One" and it will play video 1 that it THINKS it is displaying to me, but I'm just randomly guessing as I can't actually see the options.