topic Re: My chromecast crashes daily regardless of what app I’m using in Streaming

My chromecast crashes daily regardless of what app I’m using

WrathofKlong — Wed, 01 Jun 2022 02:49:48 GMT

We bought this chromecast a couple months ago and pretty consistently it crashes at least once a day. Initially we blamed it on the Paramount+ app (which admittedly is quite buggy) but we have another, older chromecast in a different room that doesn’t have these problems. Sometimes the movie/TV show in question will freeze, and then the chromecast completely disconnects from the TV, and the Home app eventually reconnects, but lately there’s no notice before the screen goes black. We swapped this chromecast with the older one to see if it was the apps or the TVs, but it is only the chromecast that is causing it. It has happened while watching HBOMax, Paramount+ and Hulu. Factory resets and restarting have not resolved it. Is it just faulty? Anything else I can try?

Re: My chromecast crashes daily regardless of what app I’m using

JenniferV — Mon, 06 Jun 2022 01:46:43 GMT

Hi WrathofKlong,

Thanks for reaching out and for being a step ahead of us. Please try to plug in the Chromecast you're having an issue on a different HDMI port on your TV and if you haven't tried to plug it in on a different TV screen, please try it and observe the behavior.

Thanks,

Jennifer

Re: My chromecast crashes daily regardless of what app I’m using

WrathofKlong — Mon, 06 Jun 2022 02:07:56 GMT

Hi,

As I said in my original post, I’ve done both—I’ve plugged it into other TVs and other HDMI ports on this same TV and still having this issue.
Thanks,

Kendra

Re: My chromecast crashes daily regardless of what app I’m using

JenniferV — Tue, 14 Jun 2022 16:46:56 GMT

Hi there,

Thanks for the swift reply. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: My chromecast crashes daily regardless of what app I’m using

WrathofKlong — Tue, 07 Jun 2022 14:51:51 GMT

Hi Jennifer,

When I try to submit the form, I get an error message "Refresh this page and try again. Sorry, there was a problem with the form." It happens regardless of what browser I use. Thoughts?

Re: My chromecast crashes daily regardless of what app I’m using

JenniferV — Tue, 07 Jun 2022 20:25:09 GMT

Hi WrathofKlong,

Thanks for letting me know. I'll check this with our team and I'll get back to you once we have an update.

Regards,

Jennifer

Re: My chromecast crashes daily regardless of what app I’m using

JenniferV — Sun, 12 Jun 2022 00:50:26 GMT

Hey there,

It's me again. Could you please try to fill out and submit the form again and let me know if it is still not working?

Thanks,

Jennifer

Re: My chromecast crashes daily regardless of what app I’m using

WrathofKlong — Mon, 13 Jun 2022 15:46:39 GMT

Hi Again,

Still not working, with the same error message as before.

Re: My chromecast crashes daily regardless of what app I’m using

JenniferV — Mon, 13 Jun 2022 17:16:09 GMT

Hey WrathofKlong,

Thanks for the update. I sent you an email so we can further assist you. Please make sure to keep your lines open as our team will reach out to you from there anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Jennifer