topic Chromecast video quality..... in Streaming

Chromecast video quality.....

Rich-Maine — Mon, 13 Jun 2022 18:29:33 GMT

Hello,

I am casting from my chromebook to LG TV. I have mesh eero wifi, plenty of bandwidth. I can see very often that the video on the chromebook screen is perfect, yet the TV seems to drop into lower resolution quite often. Happens quite often and I try rebooting chromecast right before use, no real difference.

Anything I can check?

Re: Chromecast video quality.....

JenniferV — Sat, 18 Jun 2022 22:53:26 GMT

Hi Rich-Maine,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? When did the problem start? How close are the devices to each other?

Try these steps:

Disconnect from Chromecast, then recast.
On your Chromebook, toggle Wi-Fi off and then on
Close any resource intensive apps that are open. (E.g. Email, Google Sheets, Google Docs, etc.).
Turn off power saving mode. Also, plug in the Chromebook directly to a power source.
Check the proximity of the devices. Ideally, they should be less than 15 to 20 feet (4 to 6 meters) apart from each other, with one or zero walls in between.
Make sure your casting device meets the minimum system requirements to support casting.
Make sure that the Google Chrome browser, device OS, and Chromecast software are updated.
Reboot your Chromecast again.
Reboot your Wi-Fi router and Chromebook.
Perform a factory reset on your chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Chromecast video quality.....

JenniferV — Tue, 21 Jun 2022 23:05:44 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Chromecast video quality.....

JenniferV — Wed, 22 Jun 2022 23:34:01 GMT

Hello Rich-Maine,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer