topic Re: Google Mini/Chromecast not showing YouTube Results in Streaming

Google Mini/Chromecast not showing YouTube Results

TwoSevenThree — Tue, 31 May 2022 15:19:37 GMT

Having a very similar issue as these two people here:

https://www.googlenestcommunity.com/t5/Chromecast/Google-TV-does-not-show-YouTube-or-other-apps-search-results-on/td-p/148728
https://www.googlenestcommunity.com/t5/Chromecast/Google-Home-says-it-s-showing-YouTube-options-on-the-Chromecast/m-p/23343/highlight/true

Have two pairs of Google Chromecast/Google Mini's doing the exact same thing and not showing YouTube results when asking the Assistant into the Google Mini. Hoping @Jeran can help further as it seems the last thread I posted went dead with the user not replying, but I'd certainly like to get this fixed.

Here is the setup for one of the pairs, can provide the info on the other pair if needed as well:
-Google Home Mini (Model: H0A, Firmware Version: 282045, Cast Firmware: 1.56.282045)
-Chromecast (Model: NC2-6A5 Firmware: 275994, Cast Firmware 1.56.275994).
-Both devices are running off of my Google Wifi Mesh. (Have 3 of the AC-1304 pucks around the house, wifi signal strong)
-Both devices are set up in 'Basement' Room.
-Both devices being added/removed/troubleshot on the Home app on my Pixel 4.

When asking the assistant "Hey Google, show video options for XXXX" the mini seems to have more of a delay than before when this was working but eventually comes back with "Sure, here are some results for XXXX, playing on Basement TV, which one would you like?" (doesn't give the 'something went wrong' error message on my end). However after the assistant does reply, nothing shows up on the Chromecast like it used to (Used to open YouTube and show a number of options for videos to select). It just sits on the Chromecast Ambient background.

However, if we then say "Number XX" back to the assistant then it starts working. It then opens up whatever YouTube video 'Number XX' was and starts playing on the Chromecast. The problem is that the videos are completely blind and have no idea what we are choosing/playing.

- Hard to track down when this started as it seems we've had a couple weird problems with the setup over the last couple months that have forced me to completely reset the devices, but I can probably say this issue has been happening consistently for the last 2 weeks?
- All devices are up to date (that I am aware of, no firmware updates that I can see)
- Everything on the same Google Wifi mesh
- For troubleshooting I've tried everything I can think of at this point, rebooted/factory reset the devices, tried adding them to different Room's when re-adding them to the Home. Tried isolating them to the guest network, moved the devices to a different 'Home' to isolate them. Nothing seems to work and the same issue occurs.
-This doesn't seem to happen with other streaming services Like Netflix or Disney+, the mini will understand the command and open up whatever show on Netflix/Disney+ we ask for on the Chromecast.

Hoping you'll be able to help on this, I'm all in on the Google Home as my primary smart home system and have 60+ devices being controlled by the Assistant (lights/switches/thermostat/etc) and it's been super frustrating that everything else is working but the google products themselves. If there is any other troubleshooting info I can provide, please let me know!

Thanks!

Re: Google Mini/Chromecast not showing YouTube Results

eighty666 — Tue, 31 May 2022 10:52:02 GMT

they know but simply don't care

https://www.googlenestcommunity.com/t5/Chromecast/casting-from-mini-does-not-show-videos-to-choose-from-no-overlay/td-p/169464

Re: Google Mini/Chromecast not showing YouTube Results

TwoSevenThree — Tue, 31 May 2022 15:18:53 GMT

Well, good to see I'm not the only one at least 😄 was pulling my hair out thinking it was on my end. Assuming someone didn't check the older Chromecast models to make sure things still work after an update somewhere.

Re: Google Mini/Chromecast not showing YouTube Results

JenniferV — Sun, 05 Jun 2022 02:07:09 GMT

Hi folks,

Thanks for reaching out and for being a step ahead of us. To confirm, can you manually cast a video from your phone to your TV? Is the issue only happening when using a voice command to your Nest Mini to cast a video?

I'll look forward to your response.

Thanks,

Jennifer

Re: Google Mini/Chromecast not showing YouTube Results

eighty666 — Sun, 05 Jun 2022 03:13:16 GMT

correct. because when you manually cast it doesn't ask you to choose from a bunch of non-existent options

Re: Google Mini/Chromecast not showing YouTube Results

TwoSevenThree — Mon, 06 Jun 2022 01:35:19 GMT

Hi Jennifer,

Thanks for getting back.

No issues directly/manually casting from the phone on this end, both by connecting to YouTube first without a video playing and playing a video, as well as casting while a video is also playing.

As well, doesn't seem like it's just a problem with the mini, I just tested our home speaker as well (Model:HOME Firmware: 282045) and seeing the same.

Let me know if there is any other info I can provide.

Re: Google Mini/Chromecast not showing YouTube Results

Azarco — Mon, 06 Jun 2022 19:51:14 GMT

Hey folks,

We appreciate all the details and the steps you've done so far. Could you please send a feedback report on your Google Home app or speakers with a brief description of what's happening. To ensure it will be captured, please verify that "Send device usage data and crash reports to Google" is turned on before you submit the feedback.

Keep us posted once done.

Thanks,

Alex

Re: Google Mini/Chromecast not showing YouTube Results

eighty666 — Mon, 06 Jun 2022 19:56:22 GMT

done it every day for a month

also raised Case ID [3-8285000033077] which is being treated equally well

tell us... product expert... what happened when you tried it? (let's face it - we'll all get a giggle from your lie)

Re: Google Mini/Chromecast not showing YouTube Results

TwoSevenThree — Mon, 06 Jun 2022 20:12:21 GMT

Hey Alex,

This has been done. Please let me know if anything else needs to be provided.

Thanks!

Re: Google Mini/Chromecast not showing YouTube Results

Azarco — Mon, 06 Jun 2022 21:57:35 GMT

Hey TwoSevenThree,

Thanks for sending feedback. Could you fill out this form and let us know once you're done?

Best,

Alex

Re: Google Mini/Chromecast not showing YouTube Results

eighty666 — Mon, 06 Jun 2022 22:04:18 GMT

what happened when you tried it, alex?

Re: Google Mini/Chromecast not showing YouTube Results

TwoSevenThree — Mon, 06 Jun 2022 23:49:07 GMT

Hey Alex,

Looks like there might be a problem with that form. Tried to fill out the info I could and it's coming back with "Refresh this page and try again. Sorry, there was a problem with the form."

Attempted with Chrome (primary browser), Firefox, Opera, and Edge. All the same result.

Re: Google Mini/Chromecast not showing YouTube Results

Azarco — Tue, 07 Jun 2022 00:28:35 GMT

Hey TwoSevenThree,

Thanks for letting us know and we appreciate your patience. I'll be sending you an email so let's continue our conversation there.

Best,

Alex

Re: Google Mini/Chromecast not showing YouTube Results

TwoSevenThree — Tue, 07 Jun 2022 02:52:06 GMT

Received and replied, thanks Alex!

Re: Google Mini/Chromecast not showing YouTube Results

Azarco — Wed, 08 Jun 2022 00:46:07 GMT

Hi TwoSevenThree,

That's great to hear! Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Alex

Re: Google Mini/Chromecast not showing YouTube Results

eighty666 — Wed, 08 Jun 2022 05:10:36 GMT

why lock the thread when the customers' issue is not resolved? does it look a bit bad because the product is garbage and nobody in "support" has a clue?

Re: Google Mini/Chromecast not showing YouTube Results

eighty666 — Wed, 08 Jun 2022 05:11:56 GMT

alex, before but you may have missed i asked what your results where when you tried this operation. did you get the same result as us?

Re: Google Mini/Chromecast not showing YouTube Results

TwoSevenThree — Wed, 08 Jun 2022 15:31:15 GMT

Hey Alex,

Could we please not lock this thread until this is resolved? From what I can see it seems quite a few people are experiencing this same issue and it's probably best we wait to post a resolution to help others (as well as yourself so you're not having to post on multiple threads), no?

With that being said, do we have an ETA on when I might get a reply on the ticket? Has been two days now with no reply. Assuming it's a different team than yours but would rather not have this issue die after doing all of this troubleshooting.

Re: Google Mini/Chromecast not showing YouTube Results

Azarco — Thu, 09 Jun 2022 00:51:58 GMT

Hey folks,

Our team is already checking this and rest assured we'll update you once we hear from them though, we can't provide you a specific time frame. I'll be keeping this thread open so that we can provide you additional information once we hear news from our team.

Kind regards,

Alex

Re: Google Mini/Chromecast not showing YouTube Results

TwoSevenThree — Thu, 09 Jun 2022 14:02:32 GMT

As a quick update, just heard back from the Care Team to provide some additional troubleshooting. But they also did state "Our team is already aware of this and currently communicating with the YouTube team to get a fix." So it looks like this has already been flagged with the teams, which is great. Hopefully we get a timely resolution!