topic Re: Chromecast with google tv hdr greyed out in Streaming

Chromecast with google tv hdr greyed out

Benw321 — Tue, 31 May 2022 04:51:14 GMT

I recently switched over from roku ultra to google tv. The problem is I cannot get hdr to work. It is greyed out and my only option is sdr. I have a tv and receiver that support hdr. I plugged the chromecast with google tv directly into the receiver in the same hdmi as I had the roku ultra (which does allow me hdr content). I am not sure what I am missing. Any help is appreciated.

thanks

Re: Chromecast with google tv hdr greyed out

stigerj — Fri, 03 Jun 2022 03:09:56 GMT

I have the same issue. I wasn't sure the Chromecast I have would support it. I know it is not my set up, my 4k Roku will display Ultra 4k and HDR. Tried updating the firmware and it says it is up to date.

Re: Chromecast with google tv hdr greyed out

JenniferV — Sun, 05 Jun 2022 01:23:13 GMT

Hi folks,

Thanks for reaching out. Could you please try to plug in the Chromecast into a different HDMI port on your receiver and check if the same issue will persist? Plugging in directly the Chromecast with Google TV on a TV screen instead of the receiver to isolate the issue and rebooting it might also help.

You can also check this support website article for more info.

Thanks,

Jennifer

Re: Chromecast with google tv hdr greyed out

JenniferV — Wed, 08 Jun 2022 01:27:50 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Chromecast with google tv hdr greyed out

stigerj — Wed, 08 Jun 2022 02:26:59 GMT

so connected directly to my TV I do get HDR. Something it doesn't like with my AV receiver, but the 4K Roku works fine through my receiver. I have a NAD T758. Is there anyway with CC to force it to go to 4k 60Hz w/HDR? Edit: I did try the same HDMI port the Roku was plugged into.

Re: Chromecast with google tv hdr greyed out

stigerj — Wed, 08 Jun 2022 02:44:15 GMT

what make/model AVR do you have?

Re: Chromecast with google tv hdr greyed out

JenniferV — Wed, 08 Jun 2022 19:27:07 GMT

Hi stigerj,

Thanks for getting back to us. Does your receiver have a different HDMI port? If yes, could you try to plug in your Chromecast on that port? Also, if it does work when connected to your TV, I'd suggest you reach out to your receiver manufacturer for further help.

Thanks,

Jennifer

Re: Chromecast with google tv hdr greyed out

stigerj — Wed, 08 Jun 2022 20:04:53 GMT

Yes. I tried the HDMI port the ROKU is using and I know HDR works on. No change. I know my receiver works, I can watch 4K HDR on the ROKU. Is there a way to force HDR on the Chromecast? Please advise. Any chance to send this to advance support?

Re: Chromecast with google tv hdr greyed out

Benw321 — Wed, 08 Jun 2022 20:32:32 GMT

Same exact problem for me. Chromecast shows hdr though the tv, but when plugged into receiver hdr is greyed out. Receiver is capable of 4K content, and plays 4K content when roku is plugged in

Re: Chromecast with google tv hdr greyed out

JenniferV — Thu, 09 Jun 2022 02:01:48 GMT

Hi folks,

Thanks for the swift reply. Please try this: Go to GTV Settings > Display and Sound > Display > Resolution > Choose your preferred resolution. In the same settings, please toggle Enable HDMI-CEC to on. Also, try updating your receiver's firmware, if possible and try reaching out to your receiver's manufacturer for additional help on checking the device compatibility.

Thanks,

Jennifer

Re: Chromecast with google tv hdr greyed out

stigerj — Thu, 09 Jun 2022 02:07:53 GMT

Curious what receiver you have. I have an NAD

Re: Chromecast with google tv hdr greyed out

stigerj — Thu, 09 Jun 2022 03:11:50 GMT

Verified, 4k @60 Hz is selected, CEC is enabled. Latest firmware is already installed on the receiver, although my receiver works with 4k HDR, just not with this device.

Re: Chromecast with google tv hdr greyed out

Benw321 — Thu, 09 Jun 2022 04:07:17 GMT

I have a Yamaha

Re: Chromecast with google tv hdr greyed out

stigerj — Thu, 09 Jun 2022 14:29:25 GMT

Hi Jennifer - I contacted the manufacturer for my receiver and their response is below. This is a problem with the Chromecast not with my AVR.

"Hello Jeff,

Thank you for contacting the NAD Electronics Support Crew.

It sounds like the issue you are experiencing is limited to the Google Chromecast as the ROKU is passing 4k HDR properly through the VM130i. Please be advised that the VM130i fully supports HDR+ and Dolby Vision.

From the NAD T758 Main Menu -> System Info; please ensure that the Video version is v1.14. This is the latest VM130i firmware.

If your VM130i is fully up to date, this would appear to be either a hardware limitation or software fault in your Google Chromecast 4k source.

We apologize that we cannot assist you further. Please continue to work with Google Chromecast support on this issue.

Thank you for choosing NAD Electronics, HEART+SOUL You Can Hear.

Sukhman
The NAD Electronics Support Crew"

Re: Chromecast with google tv hdr greyed out

JenniferV — Sun, 12 Jun 2022 01:17:36 GMT

Hi folks,

I'm sorry for the late response. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: Chromecast with google tv hdr greyed out

stigerj — Sun, 12 Jun 2022 06:51:01 GMT

Hi Jennifer,

Thanks. I tried to submit the form, but I just keep getting the same error message:

Refresh this page and try again. Sorry, there was a problem with the form.

Re: Chromecast with google tv hdr greyed out

JenniferV — Sun, 12 Jun 2022 22:37:07 GMT

Hi stigerj,

Thanks for letting me know. Could you please try to use a different device and browser, then try to fill out and submit the form?

Regards,

Jennifer

Re: Chromecast with google tv hdr greyed out

stigerj — Mon, 13 Jun 2022 06:36:17 GMT

Tried another computer, and I tried MS Edge. No luck. Not sure why it isn't working. Same error message.

Re: Chromecast with google tv hdr greyed out

JenniferV — Mon, 13 Jun 2022 17:26:41 GMT

Hi stigerj,

Yikes! I'll check this with our team and I'll get back to you once we have an update.

Thanks,

Jennifer

Re: Chromecast with google tv hdr greyed out

Benw321 — Mon, 13 Jun 2022 18:01:20 GMT

I am also having the same issue with the form. It feels like this is a lot of work with failed forms, us contacting our receiver manufacturer about compatibility issues, etc. I feel like the easiest answer is to send us new google chromecasts with google tv in the hopes this is just a problem with our individual Chromecasts (since it sounds like this is not a problem you guys are encountering too often). No matter what the “compatibility issue” may or may not be with my receiver, i am not replacing a new Yamaha 7.2 4k atmos ready receiver. I would just much sooner get a new roku, which i know works just fine.