topic Re: Amazon Prime HDMI Not connected in Streaming

Amazon Prime HDMI Not connected

Dyek — Fri, 10 Jun 2022 15:06:09 GMT

Ever since I got my Chromecast with Google TV I have not been able to use the Prime video app. I can load the app, i can browse through the shows but when i click watch video I get a message saying the HDMI is not connected. I have tried restarting the device, changing hdmi ports, deleting and reinstalling the app, checking for system and app updates with no luck. I have tried other devices in the hdmi ports and have had no issues. I have no issues using any other app on the chromecast either.

Re: Amazon Prime HDMI Not connected

JenniferV — Mon, 13 Jun 2022 22:49:24 GMT

Hi Dyek,

Thanks for reaching out and for doing some steps beforehand — these are of great help! Could you please try to clear the cache and data of the Amazon Prime app and check if the issue is also happening when casting via phone to your TV?

Also, if the issue is only happening with Amazon Prime, please reach out to the app developer for further help.

Thanks,

Jennifer

Re: Amazon Prime HDMI Not connected

Jeran — Fri, 17 Jun 2022 17:12:47 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Amazon Prime HDMI Not connected

JenniferV — Sat, 18 Jun 2022 17:19:19 GMT

Hello Dyek,

Just checking in to make sure that you've seen our response. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer