topic Re: Chromecast cannot communicate with Wifi in Streaming

Chromecast cannot communicate with Wifi

Snatchers2 — Tue, 07 Jun 2022 12:38:41 GMT

I have been using 2 Chromecasts for the better part of a year with no issues
On Monday, I tried to reconnect my Chromecast to my home wifi after going on holiday and using it there. I continually get an error message saying "Could not communicate with your Chromecast"
Neither Chromecast will now connect to my home Wifi for some reason.
I rang Virgin who said there were no signal issues

any ideas??

Re: Chromecast cannot communicate with Wifi

tevaab — Thu, 09 Jun 2022 17:57:30 GMT

Can u connect 2chromecasts to one wifi

Re: Chromecast cannot communicate with Wifi

JenniferV — Sat, 11 Jun 2022 23:09:26 GMT

Hi folks,

Thanks for reaching out. Let's sort this out.

Snatchers2, quick questions: what's the LED light status in your Chromecast? Are there any changes in your Wi-Fi network?

Try these steps:

Reinstall the Google Home app.
Reboot your Chromecast devices.
Reboot your Wi-Fi router.
Reboot your mobile phone.
Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
Use a different mobile phone.
Try to connect to a mobile hotspot. This is to isolate the issue.
Factory reset your Chromecast.

tevaab, yes, you can connect one or more Chromecast devices to a Wi-Fi network. You only need to make sure that your Wi-Fi is stable and can support multiple devices.

Thanks,

Jennifer

Re: Chromecast cannot communicate with Wifi

JenniferV — Tue, 14 Jun 2022 23:24:13 GMT

Hey there,

I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Chromecast cannot communicate with Wifi

JenniferV — Wed, 15 Jun 2022 23:41:36 GMT

Hello folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer